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Premiere Pro CC 2017 lag

Forum|Forum|9 years ago
November 6, 2016
28 replies
64788 views

Since i have updated to the Premiere Pro CC 2017 update, the whole software is laggy, the preview is on the lowest possible quality and is impossible to edit with as it lags so bad. And rendering previews takes about 5 times longer too. The software was completely fine before the update and had no issue's. Thanks

Correct answer Kevin J. Monahan Jr.

Hi JackA,

Since i have updated to the Premiere Pro CC 2017 update, the whole software is laggy, the preview is on the lowest possible quality and is impossible to edit with as it lags so bad. And rendering previews takes about 5 times longer too. The software was completely fine before the update and had no issue's. Thanks

You have not returned to this thread or the forums at all in several months, so we don't know if you ever solved this issue or not. In the interim, since the post has not been marked as correct, it has become a place for all performance related issues to be discussed and resolutions are difficult to find.

I will place some solutions for this issue that have helped most people and mark that as correct until you return with a different solution. I think this will be more helpful to those looking for solutions.

Here are some solutions to lagging or stuttery video, even if the Playback Resolution is at the lowest setting and the same footage worked fine in previous versions.

Successive versions of Premiere Pro have greater system requirements. If you don't update your hardware or replace your computer periodically, you may experience performance issues.
The media you are using may be highly compressed (especially H.264 at large frame sizes), therefore, difficult to edit with. It might be a lot easier to transcode or use the proxy workflow for this footage.
Use a separate high-speed drive to play media from, not the internal drive running the OS.
Make sure that you have updated to the latest GPU drivers for your computer. Mac users can update to the latest version of OS X recommended in system requirements.
Premiere Pro software issues:
- Some have reported better playback performance:
  - with Lumetri Scopes closed
  - by avoiding LUTs which were applied in previous versions of Premiere Pro
  - by avoiding workspaces from previous versions of Premiere Pro
  - by using a single monitor instead of multiple monitors
  - after uninstalling and reinstalling Premiere Pro
  - after deleting media cache files
  - by choosing Preferences > Playback and ensuring Video Device is set to "Adobe DV"
  - by choosing Sequence Settings and disabling "Composite in Linear Color."
  - by disabling Composite Preview During Trim in Timeline Display Settings (Timeline Wrench/Spanner icon)
  - with new projects rather than updated ones. You can import older projects into newer ones for better results.
  - by disabling Sequence > Selection Follows Playhead
  - by reducing the number of standard effects
  - by reducing the number of GPU intensive effects, like the Lumetri Color effect and Warp Stabilizer
  - by removing oversized still images and replacing them with adequately resized ones more suitable for their sequence
  - by enabling Mercury Playback Engine GPU Acceleration in File > Project Settings
  - by rendering any clips which contain a negative value for the speed
  - by rendering previews for any sections which contain effects that can't be handled natively by the CPU and GPU

If you have an underpowered computer or laptop, these tips on this video may help:

Again, if you would like to return with a correct answer, JackA, do let us know.

Others here should create their own thread. Any new threads are subject to being branched and moved.

Thanks,
Kevin

D

doranf49227952

Participant

Sequence...Render Effects In and Out solved it for me. Pay attention to the color of the RENDER LINE located beneath the sequence timeline. If it’s Red it’s going to lag. You can correct it by simply selecting RENDER EFFECTS IN AND OUT in the sequence settings. That should smooth it out for ya....You can also select individual clips to render By choosing RENDER SELECTION in sequence settings.

tylerh89149221

Known Participant

I understand that, but really all your saying is excuses for Adobe. Fact is, on a computer like I have it should run no problem at all, whatsoever. Adobe needs to work a little harder like Apple then I guess to figure out how to make things run a lot smoother and "more juiced". Just my 2 cents.

R Neil Haugen

Legend

If the company making the OS sets up the OS and an app to match, and doesn't share the data/hooks, then ain't scratch any other company can do on that OS.

Which is not to say Adobe shouldn't push their own performance on that OS at all.

Just recognizing that a "juiced" OS/app connection isn't something anyone else can touch.

And that's what Apple has done with "house" apps from the beginning.

Neil

Everyone's mileage always varies ...

tylerh89149221

Known Participant

There is no fix. It's Adobe's engineering.. Sad to say I have an iMac Pro maxed out and Phantom 4 Pro footage lags, it's a joke. I can run the same footage on my 2015 MacBook Pro on final cut and it runs like butter...

R Neil Haugen

Legend

I think it's safe to say that Apple has things juiced to run FCP-X. Which one can say is unfair, but ... well, it's their OS, their app, ok.

I've known of colorists with mega-machines running Resolve who won't touch drone media that's not been transcoded into a professional DI format & codec, as the super-long-GOP media out-of-camera doesn't play well on their high end machines.

And others who've not had that much issue. Including a few people running PrPro on a fairly budget machine that ran long-GOP just fine.

That said, there's very little media that's harder for playback in an NLE than the stuff you're working. Those same colorists who transcode all long-GOP handle 6/8k media from RED, Arri & such without issue.

Neil

Everyone's mileage always varies ...

timvondrell

Participating Frequently

Have had this problem off and on. Terrible today. Spent hours cleaning off HD, experimenting with settings....even though I’m doing the same tmwork on the same machine that has been fairy trouble free for the last year or so. What’s different ? Hmm. Maybe a PPro upgrade

Riddle me this, official Adobe representative....If and “upgrade“ to software creates the need for bigger better beefier hardware, is this not actually a downgrade? A move backwards. Hear me out. I understand if a huge upgrade tona software enables one to do things they’ve only dreamed of doing before, this could indeed create a need for a hardware upgrade. But what if a user doesn’t need that latest greatest whatever? Shouldnt an upgrade to software allow it to operate more efficiently!? Shouldn’t an actual upgrade to a piece of software allow it to work on a less powerful computer then and had if you’re not expecting it to do anything new and great?! I would certainly think so. Again if you’re doing something new and awesome that you was never able to be done with a piece of software before… Certainly more processing power would be necessary. But why on earth wouldn’t upgrade to a piece of software require a beef your computer to do the same type of stuff, edit the same type of footage, the same stupid way, as we did last year the year before and the before that? Multi cam in premiere Pro has always always been buggy. Why can’t you guys just fix the damn thing?

dutchy_on_a_bike

Known Participant

It's definitely a software issue. I am trying to play a 1080/50p .mxf (Sony FS5 50Mbps) file in the source monitor, and Premiere even can’t manage that, without dropping hundreds of frames in a 30second clip. I understand that Long GOP is not great for editing but surley the source monitor should be able to play the clip. I’m using a 16 core Threadripper, GTX 1080ti 11GB, 64GB RAM, M.2 Boot, M.2 Scratch, SSD Project files, WD Black HDDs. My ONLY workaround it convert the vision to Cineform or ProRes, then play back is smooth. What is going on? I have had this new PC for 5 months and Premiere can not play Long GOP .mxf. Yet, every other piece of software plays the vision smoothly. Mark

E

excited_Genie16B8

Legend

I understand that Long GOP is not great for editing but surley the source monitor should be able to play the clip.

Cineform proxies should be the first step for all H.264 media, regardless of resolution or machine specs.

Work offline using proxy media |

(And don't call me Shirley.)

Range_

Participant

Major playback issues with Premiere CC 2017! I just ran the same footage through CC 2016 and it worked like butter. The new build has issues, don't care what they say about any settings this is a software problem. I tried all the suggestions, I'm running a powerful machine with GTX 980 Ti and it couldn't even let me edit ProRes 422 1080's without pulling my hair out. Very thankful that subscribers can still use previous builds right now. That fixed everything in my case.

R Neil Haugen

Legend

Glad the earlier build works. As guru Bill Gerhke has noted, 2017 changed things in many ways. It clearly prefers the newer blazing fast 3rd gen m.2 drives and such over spinning discs. So much so he no longer recommends the multi disc spinning RAID 0 arrays

Instead he recommends a decent size and speed system SSD, an m.2 SSD for project files and PrPro's working files, and other fast SSD's as needed for media working drives, relegating the big spinners to long term storage.

For me, on a 6-core i7 with 1060GTX/6Gb and 32Gb RAM, I get pretty decent performance. Some just don't. And for others it screams. Go figure.

As to previous CC builds, one isn t just "allowed currently" to use them, but highly encouraged to do so. Product Support Manager Kevin Monahan has many times referred to his Best Practices for editors including keeping all projects to completion in the build they started on if at all possible. And if they're bought back later for rework, download that version to work them in if you don't have it installed.

You can have one version of each build series installed at the same time. For me, this build is good enough it's the first time since CC came out I only have one build installed, the 2017.

For example, at one point I had 2014, 2015.2 and 2015.4 working.

2017: 11.x builds

2015.3/4: 10.x builds

2015.1/2: 9.x builds

2014: 8.x builds

Original CC:7.x builds

CS6: 6 x builds.

Neil

Everyone's mileage always varies ...

Kevin J. Monahan Jr.

Correct answer

Community Manager

Hi JackA,

Since i have updated to the Premiere Pro CC 2017 update, the whole software is laggy, the preview is on the lowest possible quality and is impossible to edit with as it lags so bad. And rendering previews takes about 5 times longer too. The software was completely fine before the update and had no issue's. Thanks

You have not returned to this thread or the forums at all in several months, so we don't know if you ever solved this issue or not. In the interim, since the post has not been marked as correct, it has become a place for all performance related issues to be discussed and resolutions are difficult to find.

I will place some solutions for this issue that have helped most people and mark that as correct until you return with a different solution. I think this will be more helpful to those looking for solutions.

Here are some solutions to lagging or stuttery video, even if the Playback Resolution is at the lowest setting and the same footage worked fine in previous versions.

Successive versions of Premiere Pro have greater system requirements. If you don't update your hardware or replace your computer periodically, you may experience performance issues.
The media you are using may be highly compressed (especially H.264 at large frame sizes), therefore, difficult to edit with. It might be a lot easier to transcode or use the proxy workflow for this footage.
Use a separate high-speed drive to play media from, not the internal drive running the OS.
Make sure that you have updated to the latest GPU drivers for your computer. Mac users can update to the latest version of OS X recommended in system requirements.
Premiere Pro software issues:
- Some have reported better playback performance:
  - with Lumetri Scopes closed
  - by avoiding LUTs which were applied in previous versions of Premiere Pro
  - by avoiding workspaces from previous versions of Premiere Pro
  - by using a single monitor instead of multiple monitors
  - after uninstalling and reinstalling Premiere Pro
  - after deleting media cache files
  - by choosing Preferences > Playback and ensuring Video Device is set to "Adobe DV"
  - by choosing Sequence Settings and disabling "Composite in Linear Color."
  - by disabling Composite Preview During Trim in Timeline Display Settings (Timeline Wrench/Spanner icon)
  - with new projects rather than updated ones. You can import older projects into newer ones for better results.
  - by disabling Sequence > Selection Follows Playhead
  - by reducing the number of standard effects
  - by reducing the number of GPU intensive effects, like the Lumetri Color effect and Warp Stabilizer
  - by removing oversized still images and replacing them with adequately resized ones more suitable for their sequence
  - by enabling Mercury Playback Engine GPU Acceleration in File > Project Settings
  - by rendering any clips which contain a negative value for the speed
  - by rendering previews for any sections which contain effects that can't be handled natively by the CPU and GPU

If you have an underpowered computer or laptop, these tips on this video may help:

Again, if you would like to return with a correct answer, JackA, do let us know.

Others here should create their own thread. Any new threads are subject to being branched and moved.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Vid Headz

Participating Frequently

On my machine:

CPU: Intel i7-4790K 4.00GHz (Quadcore)

RAM: 32 GB

Boot Drive: Samsung 1tb SSD - I load my clips that I edit on the same drive

Platform: Win 10 64bit

GPU: MSI Geforce GTX Nvidia 980Ti

Motherboard: MSI Z97 PC Mate MS-7850

I have been trying to run multicam with 3 1080p clips and it glitches after about 15 seconds of playback, with 2015 CC I did not have this problem. My resources:

CPU runs at 40%

Memory Runs at 8.3GB out of 32gb

Boot Drive runs at 3 % capacity

I can not for the life of me see where the bottle neck is at. I was trying to edit 4K and it was giving me trouble so I transcoded the files down to 1080p and I'm still having trouble. Can anyone give me a idea as to what i am missing?

I have read some the suggestions and nothing seems to make any difference.

*I have 3 monitors for a surround display and I disconnected two of them and rebooted - No Change

*I do not have any luts applied

*I uninstalled Premiere and reinstalled it back - No Change

*I turned off the Scopes - No Change

*I Deleted Cache - No Change

*Preferences > Playback and ensuring Video Device is set to "Adobe DV - No Change

*Mercury Playback Engine GPU Acceleration in File > Project Settings - (Was Already selected) No Change

*Sequence Settings and disabling "Composite in Linear Color." - No Change
*Preferences > Playback and ensuring Video Device is set to "Adobe DV" - No Change

**Didn't Undrstand this one - by disabling Composite Preview During Trim in Timeline Display Settings (Timeline Wrench/Spanner icon)

R Neil Haugen

Legend

I would highly recommend running Bill Gehrke 's systematized project, which will give via the included monitoring apps detailed and precise data for each of your subsytems being maxed out by various parts of the project file as it's exported. Comparing the data to thousands of other computers gives a very good picture of how your gear performs.

http://ppbm8.com/index.html

Currently, his recommendations for PrPro 2017 are to run your OS & program files on a good internal SSD, and use an m.2 style 3rd generation SSD drive like the Samsung 950 Pro or EVO drives for all media/project files. Which is very different than the previous versions, which he recommended using a striped RAID-0 array for project & media & cache files.

At any rate, run the ppbm project, get the data ... and you'll know how well your hardware is doing, and how much of any problem is installation/setup and/or computer tuning.

Neil

Everyone's mileage always varies ...

Alexey1979

Participant

I had exactly the same problem, and I found that it can be solved by uncheking the option "Sequence - Selection follows playhead". This option is returned after the program is restarted, so you have to remove it again. It helped me personally and the lags in the multicam editing were gone. I think so (but ctrl+s forever )

D

Dirgenator

Participating Frequently

Same problem here,

The user interface in PrP CC 2017 is laggy AF. Dragging and reorganizing my pannels across multiple monitors (or even a single monitor) is nearly impossible, with clitchy delays and weird artifacts. Additional, video preview starts stuttering after just 20 seconds of smooth playback...... even on 1/2 quality!!!

To be very clear this is absolutely an issue with the current version that ADOBE NEEDS TO FIX NOW! I just tested the project file in PrP CC 2014 10 minutes ago on the same machine. Interface and playback are buttery smooth even on FULL preview quality.

PC Specs: i7, 32GB Ram, 3TB of m.2 SSD drives in Raid 0, and in case that wasn't insane enough on a laptop, dual GTX 965m GPUs in SLI. No recent windows updates, no recent GPU updates (GPU acceleration is enabled in settings). And as I said, all working butter smooth in the 2014 version... so this really needs to get fixed right now or I'll have my $600 back!

NOTE: A friend just installed PrP CC 2017 on a top spec Dell XPS 15 (highest end model) and is having the EXACT SAME SYMPTOMS as me, so this is for SURE a big issue that needs fixing.

R Neil Haugen

Legend

File that bug report ... they don't respond, but the reports are distributed in some tabulated form to the team managers and the upper types who decide budgets ... very important that this gets filed.

Neil

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Everyone's mileage always varies ...

Kevin J. Monahan Jr.

Community Manager

Hi Jack A,

Since i have updated to the Premiere Pro CC 2017 update, the whole software is laggy, the preview is on the lowest possible quality and is impossible to edit with as it lags so bad. And rendering previews takes about 5 times longer too. The software was completely fine before the update and had no issue's. Thanks

It's possible that you no longer meet the system requirements or have an underpowered computer which could handle the previous version, but does not have enough power for the current version given the same media.

We are not sure because you have not returned to the thread with more info. Unfortunately, this post has turned into a dumping ground for all playback performance issues on all computers, and that's no good either.

If you do not return to this thread, I'll have to lock it and assume that you've either fixed your issue or you have forgotten about this issue and moved on.

Others reaching this post with the same issue should create a new post with specific information about their situation.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

Dara_O_Neill

Participating Frequently

I suppose one man's "dumping ground" is another man's trouble shooting conversation.

I was going to spend money I don't have to buy a new SSD hard drive and type out a huge email detailing my lagging problem and my very speedy computer specs. Instead I tried downloading DaVinci Resolve, for free, and everything works perfectly. Playback even works with no lag from spinning drives.

The timeline I'm using to test isn't OTT but it does have 4k footage, multiple layered fx, colour grading and animated overlays - basically the kind of timeline we bought a higher spec computer for and expected our software to be able to handle. To be told we need to invest in more SSDs, and that our machines are too slow, is rubbish.

I am seriously frustrated and disappointed knowing I now have to learn new software... and probably kiss Adobe goodbye after 20+ years of being a fanboy.

R Neil Haugen

Legend

Understand your frustrations.

Question though ... have you been using the PrPro proxy media & icon for switching? On my machine, that's been rather slick. Anytime I need to see full-res it's just a click, and editing is smooth also. But some have had troubles even with the proxies ... and I'm curious if you have?

Neil

Everyone's mileage always varies ...

C

carolg33842891

Inspiring

OK, so I'm new to Premiere but the (full) preview lag issue is really painful. I'm simply applying a Look > Creative > SL Noir 1965 to a clip, and then using the Arithmetic effect on 3 versions of the same clip to create an RGB glitch. As soon as I add the SL Noir the lag kicks in when previewing. I've been in contact with Apple (my spec is 27-inch, Late 2013 - 3.4 GHz Intel Core i5 - 24 GB 1600 MHz DDR3 - NVIDIA GeForce GTX 775M 2048 MB). They say it's an Adobe problem. Adobe say it's an Apple problem, quote; "there is nothing much I can do here as your hardware is not enough to hand the footage with adjustment layers/luts". Yet Apple say there shouldn't be a problem and they are the best choice for video editing! Any other Apple bods out there know any way round this? Do I have to give up on Premiere because my iMac can't cope. Do I have to look into getting a PC?

Any feedback/advice, much appreciated.

R Neil Haugen

Legend

A core-i5 with DDR3 and a 775m isn't particularly a "hot" rig, granted. And Lumetri is a heavy user of resources. if you're applying multiple instances of Lumetri on a clip or stacking them in Adjustment layers, it can start to bog things pretty fast. At that point, more CPU cores/threads & clocking frequency adjustments, faster RAM, and newer GPUs with lots of CUDA cores and 4GB of vRAM or better become ... useful.

It's been quite some time since Apple has actually upgraded the motherboards & other hardware of their rigs, and I know a lot of colorists (about THE most Mac-centric sphere of post-processing) are abandoning Macs and going into dual-boot Win/Linux machines. Apple has finally announced some new hardware is coming but we'll see how good it is ... sometime in the future.

More recent RAM and a 1060 or higher GPU with 4GB might make things better ... or not.

You might check on the Hardware forum also.

Neil

https://forums.adobe.com/community/premiere/hardware_forum

Everyone's mileage always varies ...

S

stephenh71804362

Known Participant

Hi there again,

yes the iMac i5 is not really up to the job if she is going to start adding multiple fx etc... I recently had to help friends with finishing a long form docu project - they had an iMac as well with thunderbolt raid... long story short a lot of 4k GoPro files in sequences with HD material... it got very tedious ...but managed to get it done by transferring it to my home studio...

A lot of friends & colleagues are going back to 2010 12core Macpros upgraded to 3.46ghz processors... I have 2 of these in our studio facility with 48gb of ram in each - they are reliable - fast and with a USB 3 card pretty much all you need for most tasks that we encounter ie 4k films - fx heavy TVC's - long form documentary etc etc .... I think I would find switching to PC a bit too daunting after years in macland...

anyway had a very happy ending to the 2017 PP lost data issues we had ... Adobe were very accommodating with their resolutions

cheers steve

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