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Participant
November 14, 2017
Question

Premiere Pro CC 2018 Crashing When I Trim Clips

  • November 14, 2017
  • 23 replies
  • 16125 views

Hi,

I updated to Premiere Pro CC 2018 yesterday, and have since have had multiple problems with the software. Most common, most times I try to "Drag Edge of Clip" (trim) to expand it in the timeline, I automatically get shut down.

My workaround has been to use the Razor tool to cut where I need to, but if I forget, I get shut down again.

Other than my workaround (or any other workarounds) is there a way to fix this so I won't crash as often.

Thanks!

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23 replies

Participant
March 16, 2018

TEMPORARY SOLUTION

I didn't found the source of the bug. But, at least, I figure out how to do it not to occur. Just keep only one selected track, video and sound, in timelime when you drag something. If more than one is selected, the error will occur. If there is only one track selected (one for video and one for sound), the error does not occur.

March 14, 2018

The first solution I found to work: Downgrading to 2017

  1. Uninstall 2018
  2. go to Adobe CC 2017 Direct Download Links: Creative Cloud 2017 Release | ProDesignTools
  3. Download the dmg or exe
  4. Install 2017
  5. Get back to work

BUT after a while I started to have issues syncing with After Effects or any other 2018 program.

So I had to upgrade back to 2018. But then Cloud had a hard time reinstalling, and got stuck over and over again.

So I ended up wiping my entire machine of Adobe. Used CC Cleaner.

You could stop there if you're salty, but I then reinstalled from the website.

The error has not reoccured since.

Participant
March 14, 2018

What I have found that works for me on the Mac is downgrading back to Mac Sierra and not using High Sierra. Since I have reverted back I have not had any problems.

achanga27140944
Participant
February 12, 2018

If anyone frustrated and not found the fix this step must work for Windows os!

(note this step will effect your windows appearance so backup any important files on Windows partition)

Here the ULTIMATE SOLUTION :

Step 1. Open command with administration privilege (right click on cmd and choose run as administrator).

step 2.  Type in "net user administrator /active:yes" (these command will activate the hidden built in administrator user) to deactivate this administrator user simply change "yes" command to "no"!

Step 3.  Finally sign out and sign in with new administrator account (right click on start button and choose sign out and choose account named "Administrator" to sign in!

THAT'S ALL NOW RUN YOUR PREMIERE PRO WITHOUT CRASH  

Participant
February 12, 2018

Hmmmmm.... anybody an idea how to go about this on a mac high sierra?

Participant
February 13, 2018

That was going to be my question, is there a solution for Mac High Sierra OS? It seems to happen to me when using .psd files on the timeline or try to render the timeline and when exporting directly.... Basically, it happens a lot!

Participant
February 2, 2018

Hey I'm back.

The problem was back, so I tried new stuff and it worked for me:

At first, I cleaned the cache database on Edit > Preferences > Media Cache.

Then I went to Windows: \Users\<username>\AppData\Roaming\Adobe\Common and wiped that too.

So, I created a new project and put my scratch disks into a different directory.

It worked for me.

leticiab23734639
Participating Frequently
February 2, 2018

It's February 2018 and I'm still having the same problem.

As soon as I start to drag anything, clips, effects, anything at all I get this error message and the program closes

Participant
December 27, 2017

On Windows 10:

I had the same problem and I think I got it fixed. At first I cleaned the cache data (on the software and on the drive C:\Users\your computername\AppData\Roaming\Adobe\Common) then uninstalled the Adobe Premiere. Thereafter I updated the NVIDIA DRIVER (GXT 1050i), rebooted the PC and installed the software again. That worked! May be the same for Mac users.

Fernando Difth

Participant
December 12, 2017

Until now no solutions

eduardog90425169
Participant
December 9, 2017

i have the same issue, plus a huge memory leak when conforming videos. the workaround i found for me was to reinstall my graphics card driver, works for a few hours, than i have to install it again.

Participant
December 9, 2017

This worked for me its slows the preview down but better than crashing hope it helps

How To Stop Premiere Pro From Crashing | Tutorial - YouTube