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Milwaukee Rep
Participant
November 14, 2017
Question

Premiere Pro CC 2018 Crashing When I Trim Clips

  • November 14, 2017
  • 23 replies
  • 16243 views

Hi,

I updated to Premiere Pro CC 2018 yesterday, and have since have had multiple problems with the software. Most common, most times I try to "Drag Edge of Clip" (trim) to expand it in the timeline, I automatically get shut down.

My workaround has been to use the Razor tool to cut where I need to, but if I forget, I get shut down again.

Other than my workaround (or any other workarounds) is there a way to fix this so I won't crash as often.

Thanks!

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23 replies

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E
excited_Genie16B8
Legend
November 15, 2017

Let's get some details.

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R Neil Haugen
R Neil Haugen
Legend
November 15, 2017

Can't replicate this on a Win10 system ... what's your OS?

And ... is this a project from 2017 opened in 2018 and 'converted', or did you create a new project in 2018 and then import a duplicate the 2017 project file? I've found the latter process works more reliably and as I always go to the 'advanced options' section of the update dialog and uncheck the 'remove previous version' ... if there is a problem, I can just take off with the latest projects in the previous version and keep working.

Neil

Everyone's mileage always varies ...
Y
yurireno
Participating Frequently
December 2, 2017

I'm having the same issue.

It happens no matter if it is a new project created on premiere CC 2018 or converted from premiere CC 2017. And both Premiere CC 2017 and 2018 are having the same crashing behavior.

If you move any footage (audio, video, stills) to any timeline or if you drag some clip from a place to another within the timeline it crashes:

I'm not sure but it seems to me to be related to the GPU driver. I tried to uninstall and install all graphics cards drivers and it stops crashing for a while, however after a day it was crashing again, can't understand why.

Already tried to switch from GPU Mercury playback to CPU, create a brand new project, uninstall and install Premiere, clear media cache, nothing worked.

Also tried to open the same project on another computer, no crashes this time.

Windows 10, Intel i7 3630, 64bits, GeForce 630M

    R Neil Haugen
    R Neil Haugen
    Legend
    December 2, 2017

    So unchecking the Project Settings/General option to use Mercury Acceleration/GPU ... and go to Software Only ... didn't fix it? But changing drives can at times for a day or so?

    Neil

    Everyone's mileage always varies ...
    H
    hunt4kelly1
    Known Participant
    November 14, 2017

    Welcome to the club ;-(

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