Premiere Pro CC 2018 Freeze/Long Delay on click "File" Menu

Forum|Forum|7 years ago
June 9, 2018
12 replies
11751 views

I've encounter a strange problem. Every time I start a new project in Premiere Pro 2018, import just 1 clip or JPEG file, put it on Source window. After that, when I press "File" menu, everything freeze. The App is not crashed, it just took a very long time to drop File menu. If I select any Sub-menu in it, it choke again. To verify this problem, I make a fresh install Windows 10 and fresh Premiere CC only installation. The problem still occur. I also try to use Cleaner Tool to uninstall everything and install it again. It does not change anything.

To trace it, I install Windows Performance Recorder (WPR) and try to analyze it. Following is the analytic result I get from WPR. I did not include disk activity since I hardly see any disk IO in it.

It seemed it was choked in some MSG check. However, the strange things are I have 2 computer with almost identical setup.

Computer 1: Xeon E3-1231 v3, GA-H97M-DH, 32GB 1600Mhz DDR3

Computer 2: i5-6500, Asrock H170 Pro, 32GB 2133Mhz DDR4

Only Computer 1 experience this problem. Computer 2 everything goes fine. I also use Process Monitor to see what happen after I click "File Menu". Strange thing is I saw a lot FASTIO_LOCK and Unlock operation. However, this change to lockfile and unlockfile in computer 2 and my fresh installation.

I think there should be some serious design flaws in Premiere CC which pass your QC or unit test. Could you please release some update?

menu_freezes

This topic has been closed for replies.

Correct answer KCDN

I solve it finally. I change Preference -> Device Control from "DV/HDV Device Control" to "None" then everything went back to normal.

It looks like premiere is waiting for device response and put everything in halt. It looks like a one time setting. Once you change it, even new project will back to default "DV/HDV", the system still OK.

S

sketchy.dog

Participating Frequently

It's August 2023, and I'm still having this exact same issue, with your fix being the correct action to take. Hey Adobe, Any chance you're going to.. y'know.... fix the thing someone did all the work for you on, and release a patch? Just curious.

J

JT007910602

Participant

Nearly FIVE YEARS later, and this issue persists... thank you @KCDN for posting this solution. Saved me so much frustration!

V

VideoEditor12

Participant

I make a lot of videos and had same exact issue for months. I just thought my computer was slow. So when I finally saw your solution I decided to create a video tutorial to help others fix clicking File menu freezing and taking too long issue who are facing this. It can be really annoying!

V

VM257

Participant

Adobe Premiere Pro 2021 Version 15.4.1 (Build 6) here and this issue still exists. Luckily, I clicked on this article on my first search and it solved the issue.

RhynoG

Participant

Hmm, can't say I'm having the same success with 2022 version.

I try changing that value to "none" and it won't hold the setting. That laggy behavior still exists randomly. Doesn't do it all the time, just every now and then. New AMD 6700XT system with an AMD 5900 processor and 128 GB of ram, so it's not a resource issue.

Any thoughts or insights appreciated.

Cheers!

M

markc91675569

Participant

Well chaulk another one up for SOLVED. I have no idea how this setting chnaged, I never messed with it.

Adobe CC 2021

Thanks OP!

Ddub89

Participating Frequently

Thank you for solving this! I'm on Adobe CC 2021 having the same issue, and it was driving me NUTS.