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joeld10852554
Participant
April 6, 2018
Answered

Premiere Pro CC 2018: "...install seems to be damaged..."

  • April 6, 2018
  • 3 replies
  • 2120 views

After completing the most recent update(s) today, Premiere Pro displays the following error message upon application launch:

"Your application install seems to be damaged, Please reinstall the application."

I followed the steps listed below (from this forum), but am still receiving the error message upon reinstall / launch.

Correct Answerby kglad on Jan 15, 2018 12:33 PM

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

I am running Sierra 10.12.6 on an older Mac Pro (Late 2013):

  Model Name: Mac Pro

  Model Identifier: MacPro6,1

  Processor Name: 6-Core Intel Xeon E5

  Processor Speed: 3.5 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 12 MB

  Memory: 16 GB

  Boot ROM Version: MP61.0116.B46

  SMC Version (system): 2.20f18

  Illumination Version: 1.4a6

Any ideas for things I haven't done yet?

      This topic has been closed for replies.
      Correct answer joeld10852554

      Kevin, my apologies for the lack of update.  Updating my OS (as suggested above) did not solve the problem.  I worked with a Level 1 Adobe technician to uninstall, clean and reinstall...same issues.  A few days later, I was elevated to a Level 2 tech - we ended up removing EVERYTHING ADOBE and doing a clean install for all products.  That solved the issues. 

      3 replies

      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      May 14, 2018

      Is all well now, JoelD? Let us know.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      J
      joeld10852554AuthorCorrect answer
      Participant
      May 15, 2018

      Kevin, my apologies for the lack of update.  Updating my OS (as suggested above) did not solve the problem.  I worked with a Level 1 Adobe technician to uninstall, clean and reinstall...same issues.  A few days later, I was elevated to a Level 2 tech - we ended up removing EVERYTHING ADOBE and doing a clean install for all products.  That solved the issues. 

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      April 6, 2018

      Might want to update your OS.

      Running latest High Sierra just fine on my iMac 2010.

      Bani Verma
      Bani Verma
      Legend
      April 6, 2018

      Moving this query to Premiere Pro CC​ community.

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