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Premiere Pro CC 2018. The application was unable to start correctly (0xc0000005)

Forum|Forum|8 years ago
April 5, 2018
52 replies
58985 views

Since i have updated the last version of Adobe Premiere Pro CC 2018 on my laptop last week, I'm no able to start anymore the application as the following notification window error pops-up:

THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000005). CLICK OK TO CLOSE THE APPLICATION

I am kindly asking help to solved this issue because I've been searching this issue on the web and you tube with no possible solution till now

I thank you in advance

Best regards

Logan

This topic has been closed for replies.

Correct answer Vidya Sagar

Hi All,

Sorry for the inconvenience. A bug is filed and the issue is under investigation.

Currently, the known workarounds are:

1. If the system is configured with Nvidia card, disable it.

Steps: Go to Device Manager > Display Adapters.

Right click on Nvidia and disable it.

Once done, try to launch Premiere Pro.

2. Revert back to previous version of Premiere Pro.

Steps: Install previous version of your Creative Cloud app

Thanks,

Vidya

Show previous replies

henrikf93777693

Participant

When will the issue be solved? It is the same problem in version 12.1.1.

R

Rob Shaver

Inspiring

This thread is marked as solved but the work-around doesn't even work and they haven't addressed it in the latest releases. So I've got to drop back to a much older version and don't get to use the cool new features. So wasn't the subscription supposed to get us new features faster than to old update policy of once every couple of years? Since I don't do nearly as much work as I used to and it's almost all pro bono for friends and non-profits, I'm thinking maybe I should give up the Adobe CC subscription and move back to the free versions of everything I used to use. I think it may be time to seriously consider this option. I'm retired. I could take my wife out to dinner one more time each month for that $55. (Yes, we're frugal. $55 will cover a nice dinner here.)

A

Anonymous

I just installed 12.1.2 and there is no change at the situation. Only 12.0.0. runs without a Problem. I mean really it`s four month now and there is no solution?

An by the way setting a post on solved by posting a "maybe workaround" feels like cheating to me ;-)

R

Rob Shaver

Inspiring

This is August 8th and this is still not fixed. I thought the subscription system was supposed to help Adobe get things done quicker.

R

Rob Shaver

Inspiring

I just downgraded to an older version of PP but it still doesn't work. Maybe you could post which older version doesn't have this bug.

R

Rob Shaver

Inspiring

So I followed they suggestion to disable my NVIDA graphics card. Guess what? All my displays go black. I had to reboot and then reenable it. Maybe it's time to look for another solution. I'm retired now. Maybe I don't need the whole Adobe suite. I can go back to using Gimp and Inkscape and try out the free version of HitFilm or DaVinci Resolve.

F

farids83694316

Participant

Still having problems! When is the bug fix supposed to be ready????

JST1000000

Participant

In the end I have reverted back to earlier versions of Pr, Ae and Id thanks to someone here who mentioned that idea. At least I can use the programs now and do my job.

C'mon Adobe!

Fixeron

Participant

Premiere Pro/After Effects/Media Encoder/Prelude doesn't work on win7/nvidia.

GPUSniffer testing 254

--- OpenGL Info ---

Vendor: Intel

Renderer: Intel(R) HD Graphics 3000

OpenGL Version: 3.1.0 - Build 9.17.10.4229 042.29

GLSL Version: 1.40 - Intel Build 9.17.10.4229

Monitors: 1

Monitor 0 properties -

Size: (0, 0, 1920, 1080)

Max texture size: 8192

Supports non-power of two: 1

Shaders 444: 1

Shaders 422: 1

Shaders 420: 1

--- GPU Computation Info ---

Found 1 devices supporting GPU computation.

CUDA Device 0 -

Name: GeForce GT 555M

Vendor: NVIDIA

Capability: 2.1

Driver: 9.1

Total Video Memory: 3072MB

ProgressMotion

Participant

Same problem here. Levono W540, K1100M...

JST1000000

Participant

also having this issue, same with after effects too and to a lesser extent indesign

A

Anonymous

This issue was originally posted sometime in April, its now beginning of July and still no fix???

F

François Sisko

Participant

The new update 12.1.2 dating from the end of July still does not solve the problem!

Macavera

Participant

Only Version 12.0.0 seems to work for me. Everything after that doesn't

C

carsteng15608866

Participant

Hello, Vidya (Vidya Sagar),

I have the same problem.

In the meantime, is there any new information on the status of troubleshooting?

When will an update be provided?

Unfortunately, Adobe Support could not give me any information by phone.

Thanks and best regards

Carsten

cedrics47379531

Participant

Bonjour, même problème impossible de lancé premiere cc 2018 je refuse d'installe une version antérieur car je paye se logiciel et certains de mes montages sont sur 2018 et donc pas lisible avec les version antérieur merci de trouver une solution et vite