Skip to main content
Known Participant
January 24, 2023
Question

Premiere Pro CC 2022 crashes on Fast Forward

  • January 24, 2023
  • 16 replies
  • 691 views
When I hit the "L" key to fast-forward while playing on the timeline, and hit about 4x speed, the audio stops scrubbing (I think this is normal), followed by Premiere Pro locking up. There's no way to halt the playback at this point, and eventually Premiere Pro locks the entire system - even the mouse cursor won't move. If I shutdown/restart fast enough (after Premiere locks, but before the entire system locks), I can get a reboot to happen. Otherwise it's the reset switch.



It is very similar to the problem described here, except I'm running Premiere Pro 2022 on Windows 10, and the video format is XAVC S HD:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-cc-2020-crashes-on-fast-forward...



If I edit AVCHD footage, the problem doesn't seem to occur. I've tried turning off hardware accelerated encoding/decoding in the Media preferences, with no effect on this. I'm guessing it's a Premiere bug - suggestions?
This topic has been closed for replies.

16 replies

Kevin-Monahan
Community Manager
Community Manager
March 28, 2024

Hi @itspbarton ,

A product team member said, "We have improved this workflow in the latest beta build. Please check out the newest beta build, version 22.5.0.29 (or higher), from the Creative Cloud and let us know how it goes."

 

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin-Monahan
Community Manager
Community Manager
March 28, 2024

Hello @itspbarton,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? If so, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
January 24, 2023
Hi everyone,

Sorry for this problem again. We have improved this workflow in the latest beta build.
Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

I hope it will help.
Thanks,
Mayjain
Participant
January 24, 2023
I was experiencing exactly the same issue but eventally managed to get Premiere to behave (almost) normally by changing the memory settings:

Edit > Preferences > Memory > Optimize rendering for:
(then switched from Performance to Memory). Hopefully this might work for others?
Participant
January 24, 2023
I have the same issue. I bought a new windows 10 machine that is way faster than my older machine with more RAM faster graphics card, the whole nine. The only issue is that I installed version 22. My older machine had version 14. Now I have the same issue with shuttling - the video pauses and the audio keeps playing and I unable to pause. I wasted about 4 hours with support at this point, and they cannot fix it. The only thing that has helped can do is to install an older version. Version 15 is more stable. This is a very serious issue that is wasting a ton of my time while editing.
Participant
January 24, 2023
Same issue and have replicated it across more than a dozen different systems (all Macs - iMacs, iMac Pros, and Macbook Pros) in our facility.  Any attempt to create a multicam clip and use JKL to shuttle through it freezes the application after a few seconds of shuttling. The audio continues to play, but the video and playhead freezes, requiring a force quit. The iMacs have 32Gb of RAM. Issue occurs whether we are using external SSDs, editing off our central server, or locally connected disk arrays. Interviews range anywhere from 5 minutes to 1 hour in length. Have tested HD and 4K media - although everything has been H264 at this point. Changing our workflow to all ProRes at this point is unrealistic, so I haven't tested a codec change yet.

This is a pretty huge issue, as our documentary workflows require a lot of mutlicam and a lot of shuttling through that footage quickly.  Moving all our machines back to 2021 which does not exhibit the issue.
Generally Nerdy
Participant
January 24, 2023
The issue happens to me every time I try to shuttle faster one way or the other. Proxies don't work, and every time Premiere freezes my RAM usage goes through the ROOF until I force quit the program.

ANY word on a fix for this issue yet?
Participant
January 24, 2023
It's happening weather I use proxies or not
Participant
January 24, 2023
I'm having the same problem as well. Late 2021 imac with maxed out specs. I'm using sony a7siii 8 bit 4k footage at 24p.
abcrum
Participant
January 24, 2023
Similar bug appearing on Mac. My machine doesn't crash, but during fast-forward playback, the playhead freezes, then the image freezes, but audio playback continues well after I have hit space-bar to try to stop playback, sometimes for upwards of 15 (real-time) seconds.

The bug appears on all versions of Premiere 22.x
Mac OS 11.5.2