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Holiseum
Participant
February 20, 2023
Question

Premiere pro - crash during exportation

  • February 20, 2023
  • 1 reply
  • 219 views

Hello

I use Premiere pro 23.2. I addes to my video a mogrt I downloaded in adobe stock's website. This mogrt makes my exportation crash (exportation H.264). I check and this mogrt is compatible 1.7 and later versions. 

 

I work with a windows 10  laptop which specificities are : 

CPU : Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz 2.30 GHz

AMR : 48,0 Go (47,8 Go usable)

OS :  64 bits, processor x64

graphic card : Intel UHD Graphics

 

I don't understand why it doesn't work Is it a material or a software problem ? 

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    April 26, 2024

    Hello @Holiseum,

    Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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