Inspiring

Question

Premiere Pro crashes when cutting a speech-enhanced audio clip

Forum|Forum|2 years ago
April 11, 2024
8 replies
1043 views

The programs crashes (freezes and has to be quit through task manager) when I cut an audio-enhanced clip, whether the audio clip is linked to a video clip or not.

1. Enhance a clip with Essential sound enhance (dialoque)

2. Cut the audio clip with the scissors tool

3. Freeze

I have Supertone Clear installed but not in use in any of these cases.

Premiere Pro 2024, Windows 11 Home (23H2), 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz, 16GB RAM

This topic has been closed for replies.

Kevin J. Monahan Jr.

Legend

Are you still having this issue, @khkannisto?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Hi @khkannisto,

We have not heard back from you yet. Are you still seeing this issue? I'll move this report to the "Discussions" forum for further troubleshooting while we await your response.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Thanks for providing his information, @khkannisto. Please provide any further details if you have time. For example, what media are you using? See, How do I write a bug report?

I hope the team will engage with this report shortly. Sorry for the delay.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Hello @david.parke,

It is primarily a macOS-based problem, yes, see: https://community.adobe.com/t5/premiere-pro-bugs/known-issue-crash-w-enhance-speech-on-macs-with-amd-radeon-gpus/idi-p/14780699/page/3#comments

PC users might be experiencing a similar bug, so let's leave this bug open for those folks. I apologize for this problem.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Warren Heaton

Community Expert

Assuming you're happy with the results of the Enhance Audio, right-click the enhanced audio in the Timeline and choose Render and Replace. This writes a WAV file to disc. The resulting file will have " Audio Extracted" appended to the filename.

If you've run Transcribe on the original audio, you'll have to run that again.

If needed, you can right-click again and choose Restore Unrendered later.

david.parke

Inspiring

My theory is this is an intel mac issue. I have never been able to recreate this issue on an M series mac.

-- Current system (March 2025): Mac Studio 2023 Apple M2 Ultra 192 GB RAM macOS 15.3.2 (24D81) | Premiere Pro 25.1.0 (build 73)

Kevin J. Monahan Jr.

Legend

You're right, @david.parke, that is an issue that is now fixed in macOS 15. The OP, however, is a PC user.

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Harold Silva

Community Expert

Hola buenos días, yo creo que deberías eliminar tu cache de medios, quizás haya algo allí que esté generando el error. luego reinicia el programa; espero te sirva de ayuda.
Me pasó algo similar hace algún tiempo.

Saludos cordiales

Harold Silva B.

K

khkannistoAuthor

Inspiring

It is definitely due to the enhance effect: Premiere does not freeze if I turn off enhance before cutting and then turn it back on after.

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