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Participating Frequently
Dec 1, 2024 8:39 PM UTC
Question

Premiere pro crushes when I try to flatten multicam or to export AAF

Hi there!

I have a bunch of multicam clips, and every time I try to flatten them, Premiere crashes.

The same thing happens when I try to export an AAF. If the sequence contains multicam audio/video, Premiere crashes.

It also crashes when I simplify the sequence and try to flatten the multicam.

This issue persists across all versions of Premiere Pro, from 2020 to 2025, whenever I attempt to flatten a multicam sequence.

Any ideas on how to fix this?

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10 replies

jamieclarke
Community Manager
Community Manager
Dec 4, 2024 2:35 PM UTC

Hi @Vlad_7612 - You can find your settings at C:\Users\<username>\Documents\Adobe\Premiere Pro\<version>

Before deleting the <version> folder make a backup.  This will reset your settings.

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Vlad_7612Author
Participating Frequently
Dec 3, 2024 10:50 PM UTC

Hi Jamie, 

I trashed preferences.   I am not sure  how to reset settings.

 

Thank you  I ll send the project!

 

 

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jamieclarke
Community Manager
Community Manager
Dec 3, 2024 6:04 PM UTC

Hi @Vlad_7612 - Can you send the project to jamiec@adobe.com so that we can take a look.  

Have you tried to reset your settings?

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Vlad_7612Author
Participating Frequently
Dec 3, 2024 1:07 AM UTC
  • Issue -  Premiere crushes when I try to flatten multicam video or multicam audio. Same when I try to make aaf from seq where I used multicam.
  •  
  • Adobe Premiere Pro version number:  any version from 2020 till 2025 does the same
  • Operating system - Windows 10 Version 10.0.19045 Build 19045
  • System Type       x64-based PC
  • System Info: CPU, GPU, RAM, HD:
    • CPU       2x Intel(R) Xeon(R) CPU E5-2637 v4 @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
    • GPU (Intel-based Macs and PCs) NVIDIA Quadro K1200
    • GPU driver (PC)  553.35-quadro-rtx-desktop-notebook-win10-win11-64bit-international-dch-whql
    • RAM  128 GB
    • Hard Drive  PLEXTOR 2
  • Video format:  proxy
  • Workflow details:  When I try to flatten MC  premiere crushes.
  • Steps to reproduce - (Very important!)   I have a bunch of multicam clips, and every time I try to flatten them, Premiere crashes.
  • The same thing happens when I try to export an AAF. If the sequence contains multicam audio/video, Premiere crashes.
  • It also crashes when I simplify the sequence and try to flatten the multicam.
  • This issue persists across all versions of Premiere Pro, from 2020 to 2025, whenever I attempt to flatten a multicam sequence.
  •  I tied to import the footage to new seq, doesn’t help
  • I tried to import seq in new project, doesn’t help
  • I tried to open on various Premiere versions from 2020 till 2025 same result
  • I tried  to open project and seq  on different PC – same result
  • Expected result -  Suppose to flatten MC to  single clip. Also suppose to export AAF
  • Actual result -   crushes premiere
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MyerPj
Community Expert
Community Expert
Dec 2, 2024 8:53 PM UTC

Sorry about that, and thanks for the bug report on my link! 🙂

I put the raw link on my post, but I see IanB has replied so use that.

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IanB_360
Community Manager
Community Manager
Dec 2, 2024 8:40 PM UTC

Hi @Vlad_7612 ,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

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Vlad_7612Author
Participating Frequently
Dec 2, 2024 3:52 PM UTC
Vlad_7612Author
Participating Frequently
Dec 2, 2024 6:11 AM UTC

So far I found one  solution . I  replace  every clip  from source. It is painful especiall when I need to replace audio clips too and it takes long time.   It is feature film and it is a lot of clips needs to be replaced audio and video

 

After replacing the  each clip from source monitor I can flatten it without crushing premiere.  AAF export work too 

 But it is one by one  and it is +3 weeks of my work. 

would love to hear   about possible solutions

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Vlad_7612Author
Participating Frequently
Dec 2, 2024 6:08 AM UTC

Hi! 

Sorry the link you provided doesnt work. (Invalid Parameters Specified)

please let me know what info you want me to add?

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MyerPj
Community Expert
Community Expert
Dec 2, 2024 5:06 AM UTC

You're going to have to provided some additional information. Especially since this is not happenin to most of us. Here's what you need: 
https://community.adobe.com/t5/premiere-pro-discussions/faq-how-do-i-file-a-bug-report-or-write-a-feature-request/td-p/13362039

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