Premiere Pro doesn't import audio - error code 1609891836

Question

Hi all, hope someone can help me fix this issue.
I had to wipe my Macbook Pro, everything was working fine before this wipe. I installed Premiere Pro 25 and I can't manage to import audio from my videos, even from old projects I was working on, and they were working fine before the wipe. I tried looking online and it's not a cache problem and any audio setting tweak doesn't fix it. I'm going mad, tried installing Premiere Pro 24 and I have the same issue.

Any idea on how to fix it? I can't figure it out, thanks!

marco.civale · Accepted Answer

Hi, thanks for checking.
I had to wipe my Mac to fix it. It all happened suddently. Been using same videos as always and also old projects didn't work anymore. It's such a shame as there was no fix. I tried everything before wiping my Mac. In past I had the same issue but the opposite way, I was able to import only audio and not video track. Now everything works fine!

Rach McIntire · Answer

Hi @marco.civale,

Thanks for the message. Welcome to the forums. I am sorry to hear you're having issues. Try the suggestions in this post. Can you tell me more about the format of your files? Are they .mts? If you have time, please give the team a few more details. See: How do I write a bug report?

I hope we can help you soon

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