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itsleah
Participant
November 22, 2022
Question

Premiere Pro Freezing after opening Preferences Menu

  • November 22, 2022
  • 33 replies
  • 6706 views

Hi, I've been frustrated with premiere for the past couple days, as I want to get some editing done, but opening the preferences menu when I need to adjust settings causes the entire program to stop responding. From what I've been able to tell, it's only the preferences menu that crashes it.

Solutions I've tried (to no avail):
Updating My Drivers

Verifying File Integrity of Windows (sfc /scannow)

Resetting Premiere's Preferences

Uninstalling and Reinstalling through Creative Cloud

Downgrading to an older version

 

I'm not sure what to try and fix it at this point.

    This topic has been closed for replies.

    33 replies

    Show previous replies
    H
    Hamed29980978n5f8
    Participant
    May 21, 2023

    thaaaaaaaaaaaaaank youuuuuu a loooooooot

    T
    tanner292443889hdg
    Participant
    April 4, 2023

    Has anyone found any other fixes? I use a GTX4080 and cannot seem to go far enough back as the card doesn't support those old versions.

    C
    CHRISDOTSTUDIO
    Participant
    March 7, 2023

    Anyone have any luck with this. The same thing is happening on my Mac Studio with the latest version of premiere.

      Z
      Zwea
      Inspiring
      December 4, 2022

      Looks like there's only a new game ready driver available. We'll just have to run version 517 or 522 until they release the new studio driver.

        Z
        Zwea
        Inspiring
        December 2, 2022

        I don't have time to test things right now, but I'll look into it this weekend. Thanks for tagging me.

          PECourtejoie
          Community Expert
          PECourtejoieCommunity Expert
          Community Expert
          December 2, 2022

          @itsleah unfortunately, I do not have that GPU, so I cannot test. maybe one of the other posters feels adventurous?

          Remember to use the Studio version!

          I
          itsleahAuthor
          Participant
          December 2, 2022

          also I did downgrade to v.522 for my NVIDIA drivers for the time being, it seems that i'm able to open preferences now! I'll have to wait to do some testing to make sure though 

            I
            itsleahAuthor
            Participant
            December 2, 2022

            @PECourtejoie, v.527.xx seemed to have released today, do you know if those drivers are having those same issues? 

            PECourtejoie
            Community Expert
            PECourtejoieCommunity Expert
            Community Expert
            December 2, 2022

            Hello, I found this info in the community digest: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-community-digest-november-2022/m-p/13388779

             

            • NVIDIA GPU Drivers causing hangs on import and unexpected behavior: Some editors have reported problems with the NVIDIA Studio Drivers v.526.98. Roll back the drivers to v.522.xx or earlier to restore system stability.
              PECourtejoie
              Community Expert
              PECourtejoieCommunity Expert
              Community Expert
              December 2, 2022

              HEllo, @Zwea @W.Bee could you please share your system information, so that the team has a better view of the parameters in play, or if there is a common denominator to the issue? thank you in advance!

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