Premiere Pro Freezing after opening Preferences Menu

Forum|Forum|3 years ago
November 22, 2022
33 replies
6706 views

Hi, I've been frustrated with premiere for the past couple days, as I want to get some editing done, but opening the preferences menu when I need to adjust settings causes the entire program to stop responding. From what I've been able to tell, it's only the preferences menu that crashes it.

Solutions I've tried (to no avail):
Updating My Drivers

Verifying File Integrity of Windows (sfc /scannow)

Resetting Premiere's Preferences

Uninstalling and Reinstalling through Creative Cloud

Downgrading to an older version

I'm not sure what to try and fix it at this point.

This topic has been closed for replies.

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eric10001

Known Participant

Do you, or did you, have the Tourbox software/driver installed? If so, this fix might help:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-crashes-when-i-go-to-preferences-v23-v24-and-v24-betas-mac-13-5-2/m-p/14138239#M477754

E

eric10001

Known Participant

Jared, I'm having the same issue on my M1 mini OS 13.5.2, and it's been the same on every recent version of Premiere I've installed, including the betas. I didn't bother posting in this thread due to its age and PC focus. I'll keep checking here, and my post is at: https://community.adobe.com/t5/premiere-pro-discussions/premiere-crashes-when-i-go-to-preferences-v23-v24-and-v24-betas-mac-13-5-2/m-p/14138239#M477754

Hopefully, one of us will get some info toward a resolution!

J

Jared22870905i22o

Participant

Did you ever find a resolution to this? having the same issue on a Mac Studio. Briefly did some troubleshooting with adobe support but was unable to get to a resolution with them.

D

Degen Ape

Participant

Hello everyone ResillionApe here!

After 10 days of frustration with freezing after clicking on preferences I realized, while custom updating nVidia 536.99 studio drvier, I had unchecked the HD Audio Driver checkbox (as it appeared to be the same version and thinking it would only delay install time). What actually happened was the HD Audio driver uninstalled and reverted back to Intel's drivers (verifying with nVidia CS as to why this happens). Premiere was trying to load the audio devices based on nVidia HD drivers and froze. After reinstalling with HD Audio checkbox checked, it solved the freeze issue when accessing preferences. Not sure if this applies to everyone here, but wanted to post what worked for me... cheers!

A

Ablaka5D34

Participant

Same issue, tried different versions as well

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則安22125635e6m8

Participant

l have same problem whwn i open settings menu，I use Apple M2 Max macbook pro ,can anyone help?

Kevin-Monahan

Community Manager

Hi,

Try disconnecting audio hardware devices while troubleshooting.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

M

mr.hajave1994

Participant

ok, i'm downloading it now...

I hope it fixes my problem
my main problem is my computer by default setting my audio hardware input on the microphone and when I wanna work on sound or music for background the sound is not clear...
i have to do input on none to fix it but prefrences is not opening and premiere freezing until i end task it.