Premiere Pro import problems

Forum|Forum|1 year ago
January 21, 2025
4 replies
574 views

Issue: We have a problem when trying to import mxf/mp4 files to premiere pro the first time it's importing and we get the attached error and after that it's not importing at all.

Adobe Premiere Pro version number: 23, 24, 25

Operating system: macOS

System Info: Apple M1 Pro

Video format: mp4, mxf

Workflow details: We use premiere pro with our plugin and using mxf by downloading mxf with ffmpeg.

Steps to reproduce:

1. drag mp4/mxf to the bin - shows the error

2. try to drag mp4/mxf - dont work

Expected Result: we expect everything to be imported.

Actual result: cant import files

Import and ingest

IanB_360

Community Manager

Hi @WSC21881869yc76

Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look. And if you can use any file sharing website feel free to send us some test media there. You can email me at my email address and the team can test out the files you send.

Thank you

Ian

W

WSC21881869yc76Author

Participating Frequently

This bug is for every max or mp4 we tried to use

W

WSC21881869yc76Author

Participating Frequently

how can i upload a clip?