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Participant
June 14, 2020
Question

Premiere Pro is freezing...

  • June 14, 2020
  • 2 replies
  • 298 views

Hello,

       I am facing an issue i which my premiere pro app gets freezed as soon as I select h.264 option in export window... But the same thing works fine in my another laptop with low configuration but same windows... Kindly resolve my issue...

 

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2 replies

R Neil Haugen
Legend
June 14, 2020

There's a current problem with H.264 on some older gear and the new "Enable hardware accelerated encoding and decoding" option. So ... go to your Prefereneces/Media dialog tab, and UN-check that option.

 

It's highlighted in red in this image ...

 

Neil

 

Everyone's mileage always varies ...