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Participant
November 14, 2024
Question

premiere pro keeps crashing

  • November 14, 2024
  • 1 reply
  • 241 views

Hi, I'm really at my wit's end right now because Premiere was working fine earlier and now it's crashing and I need it ASAP for my business. 

 

I am working on a Macbook Pro 2020 and in the latest version of Premiere Pro. Suddenly, it's giving me an error message that it cannot access my third-party audio plug-ins and no matter what I do - whether open a project or make a new one, the application freezes and I have to force quit it. 

 

I've...

1. cleared my preferences cache

2. reinstalled and installed the program several times over

3. wrote "read & write" on the application support files 

4. cleared more storage from my laptop and cleared the media cache 

 

I genuinely don't know what to do. I'm not sure what it's not working and no solution online seems to be helping. 

 

Any help greatly appreciated. 

This topic has been closed for replies.

1 reply

Community Manager
November 14, 2024

Hi @Bianca31955062tgpq  ,

 

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out.  We’ll need a bit more info to try and help with your issue.

 

Please see; How do I write a bug report?

 

I hope we can help you soon.

 

Thanks,
Rach