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Etienne37661797f89j
Etienne37661797f89j
Participant
November 18, 2024
Question

Première pro ne lance pas

  • November 18, 2024
  • 4 replies
  • 319 views

Bonjour, 

 

J'ai vraiment besoin de votre aide, 

Hier, il me semble que j'ai supprimé des fichier sur mon mac, pour le nettoyer et gagner de l'espace, mais le probleme est que je ne peux plus lancer premiere pro, c'est peut etre un probleme de cache selon chatgpt, meme en faisant ce qu'il me demande, premiere pro est toujours en mode loading au départ, et ne se lance pas..
Quelqu'un a déjà eu affaire à ce problème, 

J'ai pas mal de contrat à faire et je suis completement bloqué ! 

 

Bien à vous

Etienne

 

    This topic has been closed for replies.

    4 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    December 3, 2024

    Hi @Etienne37661797f89j - Checking in, Did you receive your screen sharing support?  Were they able to help you?

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    November 18, 2024

    Hi @Etienne37661797f89j - Go to this web page: https://helpx.adobe.com/contact.html. In the lower right corner, begin a chat with Adobe Support and explain that you would like to be routed to the video queue. This action will allow you to reach the specialists for Premiere Pro, who are very good at figuring out situations like this.  

    Let me know if you have trouble opening a case. Take note of the case number. You can message me if you hit any roadblocks.  

    Etienne37661797f89j
    Etienne37661797f89jAuthor
    Participant
    November 18, 2024

    Hello, 
    Thks for your time

     

    Unfortunately, you 'r link is down, I have unistall it 4 time and nothing happen, came back to premiere pro 24, and after 25 and still nothing happen.. 

     

    I wish make a call with you to fix the problem..

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    November 18, 2024

    Hi @Etienne37661797f89j - Thanks for submitting your bug report. We need a few more details to try to help with the issue.
    Please see, How do I write a bug report?

     

    Have you tried holding down "Shift" while opening premiere and then check all of the boxes?

    You can also try and uninstall Premiere Pro from the Creative Cloud Desktop app and then reinstall.


    Sorry for the frustration.

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