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Participant
May 6, 2021
Question

Premiere Pro not open

  • May 6, 2021
  • 3 replies
  • 797 views

Hello everybody

I just install Premiere Pro, I double click on it to open it, is opening the loading image but it stays like this and don.t want to open. I already tried all the solutions I found on youtube but still I cannot open it. Anyone can help me with this? Thank you !

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    3 replies

    Peru Bob
    Community Expert
    Community Expert
    May 6, 2021

    Does your computer meet the minimum specifications?

    https://helpx.adobe.com/premiere-pro/system-requirements/2019.html

     

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?


     

    Peru Bob
    Community Expert
    Community Expert
    May 6, 2021

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work,try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.

    Also, please help us help you:
    https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

    Ged_Traynor
    Community Expert
    Community Expert
    May 6, 2021

    Hi

    I'll move the thread from the Using the Community forum to the Premiere Pro forum for you