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MalakiD98
Participating Frequently
Sep 29, 2023 8:46 PM UTC
Question

Premiere Pro running really slow/frozen playback.

I am currently running into a huge issue with my adobe premiere application. (Version 23.6)

*(and yes I have edited footage at the same resolution and lenth as current problem project)*

 

The best way to explain is the app is running really slow, playback taking several minutes to start (almost frozen) and scrubbing through the timeline is laggy.

 

Task manager shows it using barely and cpu/gpu and not even close to the memory I set it to use.

 

I have tried deleting the media cache files, cloud cleaner, switching cuda off, using proxys, switching to ASIO and even checking my ram health.

 

The closest thing to a fix is turning off cuda then setting playback to 1/4 but then it starts doing it after a bit.

 

I have tried so many fixes and I am lost, any ideas will be helpful.


General Specs:

Win 10

GTX 1080ti

AMD Ryzen 2700x

32gb RAM

 

 

    20 replies

    MikeNuvia
    Participating Frequently
    Jan 16, 2024 10:55 PM UTC

    Try closing or hiding your source monitor and effect control panels. Both of those were giving me trouble. And that seemed to have fixed the problem for me.

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      matshants7
      Participant
      Jul 15, 2025 1:38 AM UTC

      Dude, I think your comment might have just saved my life. Thank you so very much.

      Translate
      matshants7
      Participant
      Jul 15, 2025 1:56 AM UTC

      I might have spoken too soon. My laptop is still acting very slow, just a little bit less slow than before. 

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      Community Manager
      jasons60157258Community Manager
      Community Manager
      Oct 5, 2023 8:27 PM UTC

      If you'd be willing to create a .dmp file when Premiere appears to be hung that would be very helpful in figuring out what's going on. You'll find instructions at the link below; once you have the file you can compress it as a .zip (ideal but not crucial), upload it somewhere that I can access, and then e-mail me the location at jschroed@adobe.com. Note that the .dmp file will have the contents of the app's address space, so there will be some personally identifiable information in it (e.g,. local directory paths). Please keep that in mind. Thanks!

       

      https://www.windowscentral.com/how-create-crash-dump-file-manually-windows-10

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        MalakiD98Author
        Participating Frequently
        Oct 7, 2023 3:52 AM UTC

        Alright, I sent the .dmp to your email!

         

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        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        Oct 3, 2023 5:44 AM UTC

        Hi @MalakiD98, @32673322,

        How does the same project behave in beta? Let us know.

         

        Thanks,

        Kevin

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        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        MalakiD98Author
        Participating Frequently
        Oct 3, 2023 10:44 AM UTC

        I just tried it out in the beta and there was a noticeable performance increase until it froze again, I think the problem is whenever I click out of premiere it starts to freeze and take forever to start the playback and obviously I use two monitors as it helps with multitasking like explorer being open.

         

        also another problem came about from the project being ported to the beta version is that now on my timeline, my multitrack audio is now mirrored on every track, while the source in project bin and in the source window still plays all the tracks correctly.

        *(example)* A1 is now repeating til A4.

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        MalakiD98Author
        Participating Frequently
        Oct 3, 2023 2:36 PM UTC

        It seems like even after extended use *(the beta)* is overall worse than what I was running previously, it seemed to be fine at the beginning for a bit then after switching between my monitors it seemed have crashed or was stuck in a stasis where scrubbing or hitting play never happened vs the minutes it took before.

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        Martin29609613df0l
        Participant
        Sep 30, 2023 5:47 PM UTC

        I'm having the same issue, hoping for a fix soon this is decimating my editing time 

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          MalakiD98Author
          Participating Frequently
          Oct 1, 2023 9:33 PM UTC

          Yeah, it is super frustrating and I am half temped to roll premiere back to a earlier version, where I remember this not being so much of an issue.

           

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            Peru Bob
            Community Expert
            Peru BobCommunity Expert
            Community Expert
            Sep 30, 2023 12:24 AM UTC

            Try Preferences > Audio Hardware and set Input to None.

            If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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              MalakiD98Author
              Participating Frequently
              Sep 30, 2023 3:07 AM UTC

              It helps but it still takes a long time *(several minutes)* for the playback to load then it's fine when I scrub and go frame by frame, until I tab out then the process begins again.

               

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                R Tarun
                Participating Frequently
                Sep 29, 2023 10:06 PM UTC

                Moving it to Discussions for troubleshooting

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                  calasade
                  calasade
                  Participating Frequently
                  Jun 18, 2024 5:19 PM UTC

                  24 is taking an incredibly long time to generate/regenerate video tracks whereas 22 and earlier was really quick. I know it's not my PC.

                   

                  Mod note: edited for content.

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                  Kevin J. Monahan Jr.
                  Kevin J. Monahan Jr.
                  Legend
                  Jun 19, 2024 12:03 AM UTC

                  Kind of an older thread. Can the community have more info @calasade? See: How do I write a bug report?

                  With details, we'll have a better shot at solving this. 

                   

                  Thanks,
                  Kevin

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                  Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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