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Participating Frequently
May 18, 2024
Question

Premiere Pro shutdown without when I try to delete a point in a mask

  • May 18, 2024
  • 13 replies
  • 963 views

I'm on Adobe Premiere Pro version 24.3.0. I slipped the clip in two to change the mask that will differ from the previous keyframe. I was trying to delete a point on the mask on Adobe Premiere Pro in video frame by pressing ctrl and hold and clicking on a point I wanted to delete. But every time it closed expectedly without notice. And sometimes, I see "Low Level Exception in Mask (AEVideoFilter:15)" error before Premiere Pro closes. If it worked, then the point on the mask should be deleted. I don't have any third-party plug-ins or panels installed. I use a Dell Latitude 7480 and my operating system is Windows 10 Pro 22h2. It has a Core i5-6300U CPU with speed up to 2.40 GHz, 32GB RAM HMA82GS6AFR8N-UH 1x16GB, Kingfast 512GB SSD, and Intel(R) HD Graphics 520.

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13 replies

Participating Frequently
May 20, 2024

How would you like me to send the project to you?

Kevin J. Monahan Jr.
Community Manager
Community Manager
May 20, 2024

Hello @coolcalmatomsphere,

Thanks for the message. You didn't mention if you had a discrete GPU? Do you? Your iGPU is almost ten years old, which could be the issue. Have you tried checking system requirements? Please also run Help > System Compatibility Report and tell us what it says. I hope we can help you.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
May 20, 2024

Sorry that you are encountering this issue. Unfortunately, I have not been able to reproduce. Would it be possible to provide your Project? This would help our investigation.

 

Thank you.