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sachiek84209015
Participant
September 30, 2020
Answered

Premiere Pro stuck in "Loading ImporterQuicktime Bundle

  • September 30, 2020
  • 24 replies
  • 39822 views

Do you know why Premiere won't start and stuck in this stage? I turned off Firewall, empty Adobe folder and reinstalled Adobe CC. It still does not work. Please help!

    Correct answer diarmidsloan

    I've been through this at length with Apple Support, who have been superb, and got this resolved. It isn't an Adobe issue, but an underlying OS issue. 

     

    On a Mac, the issue appears to be mainly due to missing Desktop and Documents folders within your user profile (Macintosh HD > Users > YOURNAME. Creating a new profile allowed it to work ok, although that is just a workaround / test, not a solution. I had recently uninstalled DropBox, but I believe iCloud Drive has a similar impact. Due to underlying OS permissions you cannot simply recreate these folders. 

     

    Ultimately I had to delete the existing Documents and Desktop links (since they weren't linking anywhere) and reinstall the MacOS. This only took about 30 minutes and doesn't affect your existing files, it just fixes any underlying system files and folders. It recreated the Documents and Desktop folders and all started fine and is now running perfectly.

    24 replies

    Show previous replies
    D
    danbyrneTBK58
    Participant
    November 16, 2020

    I just deleted the old QuickTime 7 Pro, and it started working again.  They stopped supporting the program.

      M
      Michael Grenadier
      Legend
      November 16, 2020

      thanks for posting your solution.  Not enough people do this...

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        October 12, 2020

        Sachiek,

        Frustrating. Can we have more info on your system?

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        C
        carlosa22670028
        Participant
        October 13, 2020

        Thanks, Kevin. 
        I have macOS Catalina Version 10.15.7
        I am using Adobe Premiere Pro version 14.4.
        This error really came out of nowhere, it might have been after I updated Premiere a few days ago.

        C
        carlosa22670028
        Participant
        October 13, 2020

        I have tried reinstalling the programme and resetting my preferences, neither of those worked.

        C
        carlosa22670028
        Participant
        October 12, 2020

        I am having the very same issue. Did you solve it?

        curious_thinkingB833
        curious_thinkingB833
        Participant
        August 5, 2021

        im having the same issue on windows 10.

        is there an answer to fix this bs

         

        C
        Christy Parker
        Participant
        October 4, 2020

        I have the same issue, except mine says .pre and not .bundle. been waitng nearly 20 mins to see if it will fix itself. i dont need to force close and lose my project.

        M
        Michael Grenadier
        Legend
        October 5, 2020

        I don't understand why force quitting while launching premiere will make you lose your project.   Maybe go in to a little more detail.  You might also tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.

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