Premiere Pro: Video is fine when opening in file explorer, but when putting it in Premiere Pro, bad.

Forum|Forum|3 years ago
March 25, 2023
9 replies
382 views

Hi,

I use Premiere Pro for making videos and more, but after I got a new computer, Premiere Pro hasn't really worked good. You see, when I open my video from File Explorer, the colors and everything else is fine, but when I put it in Premiere Pro, the colors are glitching.

Is there any fix?

(A video has been given)

2023-03-25_18-32-26_-_blur.zip

This topic has been closed for replies.

Kevin J. Monahan Jr.

Legend

Hello @gwynfx,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks, 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

R Neil Haugen

Legend

Remember, we're volunteering to help you, we're not paid staff. So ... help us help you, right? And providing a project file isn't helpful to the other users like me trying to sort out your problem.

Put a full description of you media (codec/format, framerate, framesize, captured by what) and your needs for what you will end up with. Also a complete spec of your computer & monitor. Including, for this issue, any calibration you may have done for the monitor, or change of settings.

And if that computer uses an Nvidia graphics card (GPU) then we need to know the driver version you are using. Noting that's a game play video, I would suggest if you have the Game Ready drivers installed that could be the problem. NLE (editing) apps don't get along well with all the crud the "game ready" drivers do.

Also give a good description of what you're doing, and where it doesn't do what you expect.

Then we can probably get you sorted out.

Neil

Everyone's mileage always varies ...

Ann Bens

Community Expert

Convert files to an edit friendly codec.

gwynfxAuthor

Participant

hey,

so the version is Premiere Pro 2020 and I haven't installed the latest updates, Windows 10 22h2, codec h.264, and I'm not getting any error message, I've been trying to find a solution on youtube to fix it, but none of them work (or some of them none of them are related like mine), my old videos seem to be fine, and yes, i did update the project from 2019 to 2020 version, OS: Windows, CPU: Ryzen 5 3550H, GPU: GTX 1650, RAM: 8gb, and I can send a project file for you guys to inspect it: https://www.mediafire.com/file/zqukwk038ga7kp5/editing.prproj/file

If theres any solution, please do send and tell, cause I have to upload videos to my channel.
Thanks!