Premiere pro wont open, its been two days and I have no way to contact anyone except thru messaging?

My premiere pro, after effects, and the rush will not open. I have been in touch with people thru messaging. Someone remoted in and couldn't figure it out and told me the senior team has to deal with it. But I have no way to contact senior team. Is there not a phone number? Its been two days now. I need to speak to a live person. My situation is urgent. I need to know how long it will take because I cannot move forward with any projects until its fixed. Does anyone have any contact info?