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Clemzy
Clemzy
Inspiring
November 2, 2016
Answered

Premiere stop playing and crash after 30 minutes

  • November 2, 2016
  • 3 replies
  • 1718 views

Hi forum,

I am experiencing a big issue from Adobe premiere 2015 to adobe premiere 2017. I am on a new project with 3 4k video on my time line. I am working no problem on it and after 30 minutes more or less the sound drop to 0 and the playback window turns black.

I can't do anything and when i try to leave i can't, and premiere crash...

My sequence is dnx HQ UHD 25p

I am on a PC up to date version

Asus X99

intel i7-5820k

64go ram

980 ti

lot of ssd

....

Any idea please ? is Premiere can't handle 3 4k video on a time line?

    This topic has been closed for replies.
    Correct answer Clemzy

    I finally re-install windows with my software from scratch... It works now!

    I didn't install windows anniversary update from august, i ran a GPU driver from august as well and I didn't use any thirs party anti virus (generic windows defender).

    I will try to update windows and GPU driver after when i will have some free time just to try to discover what made my premiere crash like hell...

    Cheers

    3 replies

    Clemzy
    ClemzyAuthorCorrect answer
    Inspiring
    November 17, 2016

    I finally re-install windows with my software from scratch... It works now!

    I didn't install windows anniversary update from august, i ran a GPU driver from august as well and I didn't use any thirs party anti virus (generic windows defender).

    I will try to update windows and GPU driver after when i will have some free time just to try to discover what made my premiere crash like hell...

    Cheers

    Clemzy
    ClemzyAuthor
    Inspiring
    November 3, 2016

    Vidya Sagar​ any idea ?

    Clemzy
    ClemzyAuthor
    Inspiring
    November 2, 2016

    And after premiere crash i can't load it again, i am forced to restart my computer

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    November 2, 2016

    Hi Clemzy,

    Apologies for the inconvenience.

    1. Is there an error message after the crash of Premiere Pro?

    2. Check if there are any error logs in Event Viewer > Windows Logs > Application related to Premiere Pro.

         How to View the System Log in Event Viewer

    Premiere Pro can handle 4K files on timeline.

    Thanks,

    Vidya Sagar.

    Clemzy
    ClemzyAuthor
    Inspiring
    November 2, 2016

    I can found this in log :

    Nom de l’application défaillante Adobe Premiere Pro.exe, version : 9.2.0.41, horodatage : 0x56a208c9

    Nom du module défaillant : dvaui.dll, version : 9.2.0.41, horodatage : 0x56a1e1b0

    Code d’exception : 0xc000041d

    Décalage d’erreur : 0x00000000001bc100

    ID du processus défaillant : 0x2214

    Heure de début de l’application défaillante : 0x01d235224a99bcd5

    Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\Adobe Premiere Pro.exe

    Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\dvaui.dll

    ID de rapport : 58181b91-07ee-44d5-a77f-da778169f9da

    Nom complet du package défaillant :

    ID de l’application relative au package défaillant :

    Or

    Nom de l’application défaillante Adobe Premiere Pro.exe, version : 9.2.0.41, horodatage : 0x56a208c9

    Nom du module défaillant : dvaui.dll, version : 9.2.0.41, horodatage : 0x56a1e1b0

    Code d’exception : 0xc0000005

    Décalage d’erreur : 0x00000000001bc100

    ID du processus défaillant : 0x2214

    Heure de début de l’application défaillante : 0x01d235224a99bcd5

    Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\Adobe Premiere Pro.exe

    Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\dvaui.dll

    ID de rapport : 6ba04bf5-160a-4836-a24d-dbf00d343274

    Nom complet du package défaillant :

    ID de l’application relative au package défaillant :

    or

    Le programme Adobe Premiere Pro.exe version 11.0.0.154 a cessé d'interagir avec Windows et a été fermé. Pour déterminer si des informations supplémentaires sont disponibles, consultez l'historique du problème dans le panneau de configuration Sécurité et maintenance.

    ID de processus : 18e8

    Heure de début : 01d23529a381cce5

    Heure de fin : 60000

    Chemin d'accès de l'application : C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

    ID de rapport : f7d4a5e7-a129-11e6-9d86-80a58916d809

    Nom complet du package défaillant :

    ID de l'application relative au package défaillant :

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