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S
SSART
Participant
June 7, 2023
Question

Priemere out of memory error after recent update.

  • June 7, 2023
  • 3 replies
  • 289 views

Getting an error on openign premiere. Shots are GoPro and phone footgae. Nothing massive. 
Im running 60 gig or ram on an i9.

Everytime I open premere I get ;

Media peinding (unable to read file on timeline). ~
Before this i was getting out of memory erroros and the project would not work. 

Any help appreciated. 

 

 

 

 

    This topic has been closed for replies.

    3 replies

    Neckebba
    Neckebba
    Inspiring
    June 8, 2023

    Question : where is the footage located ? on an external drive? network? 

    Have you looked at the progress window: does it show it is loading? 

     

    We have lots of times that we have media pending on big big projects , but then you see the progressbar not able to load.

    We can "push" this a bit by opening all bins, scroll through browser. 

     

    S
    SSARTAuthor
    Participant
    June 8, 2023

    Thanks Kevin. I'll have a look at a few of those things on the list and then see if I'm having issues and make the report. Thanks for your input. Cheers. 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 7, 2023

    Hello @SSART,

    I'm not on the product team, I am in support, so I can't address your bug directly. Sorry.
     
    However, I can give the advice to format your bug report as indicated in this post: How do I write a bug report? 

Use the template and that will help the team investigate the issue more easily.
     

    Use the template below to provide us with information: 

    • Issue - A short description of the problem. 
    • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
    • Operating system - Windows or macOS, and which version of those operating systems?
    • System Info: CPU, GPU, RAM, HD:

      • CPU

      • GPU and Driver Version

      • RAM

      • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

    • Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful. 
    • Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
    • Steps to reproduce - Exact steps, in a numbered list, that are needed to reproduce the problem.  
    • Expected result - What should have happened after the last step?
    • Actual result -  What did happen after the previous step? 

     

    Optional but helpful: upload media, project files, screenshots, or screen recordings demonstrating the issue. 


    Hope the advice is helpful.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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