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S
SSART
Participant
June 7, 2023
Question

Priemere out of memory error after recent update.

  • June 7, 2023
  • 3 replies
  • 290 views

Getting an error on openign premiere. Shots are GoPro and phone footgae. Nothing massive. 
Im running 60 gig or ram on an i9.

Everytime I open premere I get ;

Media peinding (unable to read file on timeline). ~
Before this i was getting out of memory erroros and the project would not work. 

Any help appreciated. 

 

 

 

 

    This topic has been closed for replies.

    3 replies

    Neckebba
    Neckebba
    Inspiring
    June 8, 2023

    Question : where is the footage located ? on an external drive? network? 

    Have you looked at the progress window: does it show it is loading? 

     

    We have lots of times that we have media pending on big big projects , but then you see the progressbar not able to load.

    We can "push" this a bit by opening all bins, scroll through browser. 

     

    S
    SSARTAuthor
    Participant
    June 8, 2023

    Thanks Kevin. I'll have a look at a few of those things on the list and then see if I'm having issues and make the report. Thanks for your input. Cheers. 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 7, 2023

    Hello @SSART,

    I'm not on the product team, I am in support, so I can't address your bug directly. Sorry.
     
    However, I can give the advice to format your bug report as indicated in this post: How do I write a bug report? 

Use the template and that will help the team investigate the issue more easily.
     

    Use the template below to provide us with information: 

    • Issue - A short description of the problem. 
    • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
    • Operating system - Windows or macOS, and which version of those operating systems?
    • System Info: CPU, GPU, RAM, HD:

      • CPU

      • GPU and Driver Version

      • RAM

      • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

    • Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful. 
    • Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
    • Steps to reproduce - Exact steps, in a numbered list, that are needed to reproduce the problem.  
    • Expected result - What should have happened after the last step?
    • Actual result -  What did happen after the previous step? 

     

    Optional but helpful: upload media, project files, screenshots, or screen recordings demonstrating the issue. 


    Hope the advice is helpful.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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