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alexandraa74826029
Participating Frequently
February 4, 2022
Question

Problem importing files shot on Iphone 13 Pro Max in Cinematic Mode

  • February 4, 2022
  • 4 replies
  • 3675 views

Hello everyone,

 

I have an issue while importing my files shot on my Iphone 13 Pro Max in Cinematic Mode. Premiere Pro show me this message "Error message. We were unable to open the file on disk". 

 

Can someone help me please ? 

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    4 replies

    mayjain7130546
    Participating Frequently
    April 5, 2023

    Hi @alexandraa74826029 , @Baffy19,

     

    Sorry for this problem again. We have fixed it in the latest beta build.
    Please check out the latest beta build version from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

     

    We have also received a confirmation of this fix @ https://community.adobe.com/t5/adobe-media-encoder-bugs/import-movie-fails/idi-p/13337381

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

     

    I hope it will help.
    Thanks,
    Mayjain

    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    February 5, 2022

    Hi alexandraa74826029,

     

    Sorry to hear about this. Where are the media files saved (internal/external/network drive)? Have you tried moving the files to any other location & checked if it's importing properly?

     

    Thanks,

    Sumeet

      alexandraa74826029Author
      Participating Frequently
      February 7, 2022

      Hello,

       

      Thank you for your message. My files are on my laptop, I tried to save them on multiple places in my laptop but I still get the same message.

       

      Do you know what can I do?

       

       

      Baffy19
      Legend
      February 7, 2022

      Use any program for transcoding to another compression format and only then your media will be successfully added to Premiere.

      The problem with the support of most modern formats, of course, it's time to solve Adobe. Here every third user encounters this.

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