Import Movie Fails

[NextStepTV]

Media Encoder Versions 23.0.1 (Build 1) and 23.1 (Build 59) BETA

Premiere Pro Version 23

macOS Monterey 12.6.1

Mac Studio 32GB

Media Encoder and Premiere Pro are unable to import a video file that QuickTime and Final Cut Pro are able to import. 

Media Encoder returns this error:

Problem.mov could not be imported. Could not open source file. 

Please check that file exists with correct permissions.

Premiere Pro returns this error:

We were unable to open the file on disk.

For the file in question, Finder reports the Codecs as AAC, dish, Timed Metadata, HEVC. Note the unusual appearance of “dish”. That is the only thing unusual about the video.

[Fergus H]

Hello,

Can you tell me if this problem is with a specific file from the iPhone? Or with all files? Also, did you record this file using the iPhone's camera app or with an app you got from the App Store? And, regardless of what app you used, can you please tell us exactly what settings you used in the app? We've not been able to duplicate this problem, so it would be helpful to know what your are doing. 

Thanks!

Fergus

[NextStepTV]

This was recorded in the Camera app in iOS 16, with no special settings out of the ordinary. At the time, I recorded a dozen videos in quick succession, switching to Cinematic mode once. I have a suspicion this "dish" codec was injected into the metadata of the first (non-Cinematic) clip that was recorded after I switched OUT of Cinematic. However, I haven't been able to reproduce it since. Below is the metadata from the problem movie file.

(Apology for the late reply.)

General
Complete name : /Volumes/Alpha/Movie/IMG_8982.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 20.6 MiB
Duration : 36 s 28 ms
Overall bit rate mode : Variable
Overall bit rate : 4 797 kb/s
Encoded date : UTC 2022-09-29 01:03:47
Tagged date : UTC 2022-09-29 01:04:24
Writing library : Apple QuickTime
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone 13 Pro
com.apple.quicktime.software : 16.0.2
com.apple.quicktime.creationdate : 2022-09-28T18:03:47-0700
com.apple.quicktime.cinematic-video : (Binary)

Video #1
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
HDR format : Dolby Vision, Version 1.0, dvhe.08.04, BL+RPU, HLG compatible
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 36 s 28 ms
Bit rate : 4 067 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 30.000 FPS
Maximum frame rate : 31.579 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.065
Stream size : 17.5 MiB (85%)
Title : Core Media Video
Encoded date : UTC 2022-09-29 01:03:47
Tagged date : UTC 2022-09-29 01:04:24
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : HLG
Matrix coefficients : BT.2020 non-constant
Metas : 4
Codec configuration box : hvcC+dvvC

Video #2
ID : 2
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Format Range@L2.1@Main
Codec ID : dish
Duration : 36 s 28 ms
Bit rate : 457 kb/s
Width : 512 pixels
Height : 288 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 30.000 FPS
Maximum frame rate : 31.579 FPS
Color space : YUV
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.103
Stream size : 1.96 MiB (10%)
Title : Core Media Auxiliary Picture
Encoded date : UTC 2022-09-29 01:03:47
Tagged date : UTC 2022-09-29 01:04:24
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.601
tagc : com.apple.quicktime.cinematic-video-map.depth
Codec configuration box : hvcC

Audio
ID : 3
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 36 s 27 ms
Source duration : 36 s 84 ms
Bit rate mode : Variable
Bit rate : 162 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 710 KiB (3%)
Source stream size : 711 KiB (3%)
Title : Core Media Audio
Encoded date : UTC 2022-09-29 01:03:47
Tagged date : UTC 2022-09-29 01:04:24

[eckiAMETeam]

This is to let you know that we are working on a fix.

[eckiAMETeam]

I am happy to tell you that the issue is supposed to be fixed in the latest Beta. Please verify and let me know.

[NextStepTV]

And I am happy to confrim that it is indeed fixed in Version 23.4 (Build 34) BETA. Thank you!

[eckiAMETeam]

Thank you for helping us make AME better!