Answered
Problem with 25.5
since I updated to 25.5 the application won't even launch. I am working on a MacBook Pro 16", Nov 2024, Sequoia 15.6.1
jamieclarkeCorrect answer
Community Manager
Sep 25, 2025 12:27 PM UTC
Hi @immeschuetz - Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.
Can you try and hold down "SHIFT" while launching Premiere and check the boxes
"Reset app preferences" (Backup Preferences first)
"Clear media cache files"
"Reset plugin loading cache"
"Disable third-party plugins (one-time only)"
Sorry for the frustration.
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