Problem with 25.5

Forum|Forum|6 months ago
September 25, 2025
1 reply
281 views

since I updated to 25.5 the application won't even launch. I am working on a MacBook Pro 16", Nov 2024, Sequoia 15.6.1

Performance or Stability

Correct answer jamieclarke

Hi @immeschuetz - Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Can you try and hold down "SHIFT" while launching Premiere and check the boxes
"Reset app preferences" (Backup Preferences first)
"Clear media cache files"
"Reset plugin loading cache"
"Disable third-party plugins (one-time only)"

Sorry for the frustration.

jamieclarke

Correct answer

Community Manager

Hi @immeschuetz - Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Can you try and hold down "SHIFT" while launching Premiere and check the boxes
"Reset app preferences" (Backup Preferences first)
"Clear media cache files"
"Reset plugin loading cache"
"Disable third-party plugins (one-time only)"

Sorry for the frustration.