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josef_2277
Participant
Feb 16, 2025 8:07 PM UTC
Question

problem with the tutorial video

Hey, everybody. I'm new here and would like to ask for advice right away. After installing adobe premiere, I downloaded the tutorial videos, but they are incredibly stuck when playing. Rendering and desktop videos for editing work fine, I only have a problem with tutorial videos. Does anyone know what is wrong? Thank you all for advice.

    7 replies

    josef_2277Author
    Participant
    Feb 22, 2025 10:59 AM UTC

    Hi, I reinstalled the app and suddenly the problem is over. I don't know what the problem was, but it's fine now. I'm still going to test it for a while, but it seems fine. Anyway, thanks a lot for the advice and help 🙂

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Feb 18, 2025 8:41 PM UTC

    If you click the hamburger in the learn panel and select undock panel does that help your issue?

    Are you saying the video doesn't play at all?

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    josef_2277Author
    Participant
    Feb 18, 2025 8:35 PM UTC

    I downloaded the latest version 25.0.1 and the problem still persists

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Feb 18, 2025 8:13 PM UTC

    Hi @josef_2277 -  Currently our latest LTS version of Premiere Pro is 24.6.4.  Can you download this version and let us know if you are still having issues.  

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    josef_2277Author
    Participant
    Feb 18, 2025 7:47 PM UTC

    I apologize for my vocabulary, I'm not very proficient in English. I don't know how I can upload a video from my cell phone. But the thing is, the video is lagging. The problem only occurs with the video tutorial on the left side in the top corner of the workspace.

     

    My version of premiere is 24.6.1 trial, windows 11.

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    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    Feb 18, 2025 3:16 PM UTC

    Hi @josef_2277 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
    Please see, How do I write a bug report?

     

    Can you describe what stuck means?

    Sorry for the frustration.

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    josef_2277Author
    Participant
    Feb 16, 2025 8:23 PM UTC

    I'm still adding details to my pc:
    cpu i5 10400 2.9GHz
    gpu saphire radeon 7600 8G
    ram 2x8 Ggb

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