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Participant
October 14, 2024
Question

Program and source monitor does not show anything

  • October 14, 2024
  • 4 replies
  • 362 views

I'm using Premiere Pro 2024 on windows 11 for 4 months and it was working prperly. But as a sudden the program and source monitor is not showing anything, even bars and tones anymore. The app also has problem in the exporting. The exported video is only 1 or 2 seconds of the whole video. I've done anything I found on the web and It didn't change. 

Tried:

- deleting the cache

- reset the app

- change playback prefrences

- change renderer

- change audio hardware setting

- updating windows 11

- updating gpu driver

- reinstalling the app

- using previuos versions of app

- reinstalling the windows

My CPU is i9 13700 and I'm using GTX 4050.

But it is not working yet. I'd be thankful if anyone gives a good working solution.

This topic has been closed for replies.

4 replies

Community Manager
November 14, 2024

Hi @

Thanks for the message. Welcome to the forums!
Are you still experiencing this issue?  
If you have time, please give the team a few more details. See, How do I write a bug report?

 

I hope we can help you shortly. Sorry for the frustration

Thanks,

Rach

Participant
October 20, 2024

could't you help me?

Participant
October 14, 2024

yes, all of my old or new projects have this problem.

Ann Bens
Community Expert
Community Expert
October 14, 2024

Does this also happen on a brand new project?