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Jon Bradford
Participant
July 7, 2013
Answered

Program monitor keeps going black in Premiere Pro CC

  • July 7, 2013
  • 57 replies
  • 182082 views

PC - Premiere Pro CC - AMD Fire Pro (13.101-130604a-158071E-ATI)

I'm working on a project and the program monitor keeps going black in Premiere Pro CC while I am working on the timeline. I've got like 28 GB of memory alocated to the program and just updated the latest driver for my video card. No clue why this keeps happening, but the only way I can get around it is to restart. When I go to close down the program freezes and I have to shut it down in the system preferences.

Under a crazy deadline if you can help? Thanks

    This topic has been closed for replies.
    Correct answer KimagesImages

    Don't rely on Windows Update to keep your graphics drivers updated. It is woefully suited for that job.

    Instead, go to the Nvidia website and update your graphics drivers from there. 

    I recommend doing a clean install of the Studio (not Game Ready) drivers.


    Jeff,

     

    Thank you so much for your tip! PROBLEM SOLVED. I updated my Nvidia drives and everything is running smoothly. Windows "said' they were fine but when I went to the Nvidia site I was SO far behind! Thank you so much for such a great suggestion. 

    57 replies

    Show previous replies
    R
    rocky19460712
    Participant
    October 4, 2015

    The workaround I found on WIN8 with an NVIDIA card for 2015 was to switch from the current workspace to another and then back to the original workspace. Screen pops back, but this happens each time PP is started no matter which project is loaded. Not a true fix, but faster then restarting or rebooting.

    A
    addedit
    Participant
    September 24, 2015

    Having the same problem with my Mac.  Playback is fine in program window but when I hit stop the screen goes black.  Funny thing is I'm working with 3 video layers and this happens with layers 1 & 2.  But when I stop the playback on a clip in layer 3, I see picture like normal in program.

    K
    Keith Moreau
    Known Participant
    October 2, 2015

    I have a Mac, reported this problem months ago. An update didn't fix it. Black video on playback. Restarting Premiere Pro 2015 sometimes fixes it, sometimes rebooting, sometimes running cocktail then rebooting. I can't rely on CC 2015 to edit without this happening. Adobe, I believe this problem is prevalent enough and has been in the product since it was released. I have to go to CC 2014 to edit... I'm seriously looking into another NLE... after 5 years with Premiere Pro.... Too bad...

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 29, 2015

      Hello Keith,

      Adobe, I believe this problem is prevalent enough and has been in the product since it was released. I have to go to CC 2014 to edit... I'm seriously looking into another NLE... after 5 years with Premiere Pro.... Too bad...

      Sorry for your issues. Please give us this feedback in a bug report here.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      G
      GameRaveTV
      Participant
      September 24, 2015

      Hey guys....so I think I may have found a "quick fix". I've done it twice now and it's been fine both times.

      As soon as your video goes black, simply click the Eyeball icon off/on of the layer the footage is on. Presto, the video stays on permanently.

      It looks like it's not a rendering problem, something is triggering a visibility toggle - my video clips always went dark at the same time (around 30 seconds in).

      Also curious, I have multiple layers with green screen in effect - when the video "goes black", simply toggling that one line's eyeball icon brings all layers and everything back.

        H
        Houpla
        Participating Frequently
        October 6, 2015

        Yes, you are right GameRaveTV. Toggle the eyeball AND turn off CUDA.  I have a GTX 780 running Nvidia web driver 346.02.03f01. That fixed my problem completely.  Unfortunately no Cuda.  What is with that?  Please look into this Adobe,

        G
        GameRaveTV
        Participant
        September 24, 2015

        You can add Mac to it, too. Bought into Adobe CC yearly plan...and now I can't edit videos. Unless I'm doing a documentary about a power outage...while being in it. >_>:;

        Premiere CC 2015

        iMac (27inch - Mid 2010)
        3.2 GHz Intel Core i3

        16 GB Memory

        ATI Radeon HD 5670 512MB

        OX Yosemite 10.10.5

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          October 29, 2015

          Hi GameRave,

          iMac (27inch - Mid 2010)

          3.2 GHz Intel Core i3

          16 GB Memory

          ATI Radeon HD 5670 512MB

          OX Yosemite 10.10.5

          Your iMac is 5 years old with a significantly underpowered processor and unsupported GPU for the Mercury Playback Engine GPU acceleration. This all on a current version of OS X. I wouldn't call this the most stable configuration.

          You might want to consider updating your computer system.

          Thanks,

          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          K
          Keith Moreau
          Known Participant
          October 29, 2015

          GameRave's system may be underpowered, however this identical problem is happening with the latest and most powerful systems... There should be enough information in this thread for the developers to have a clue what's going wrong... Please fix it! Thanks very much!

            modemmex
            modemmex
            Participating Frequently
            September 15, 2015

            I'm having this issue too, Program monitor goes black and have to restart - new Mac Pro running Yosemite 10.10.4 with Premiere Pro 2014.2

            N
            ntchi
            Inspiring
            September 14, 2015

            Anyone fixed this problem?  We are 2 years later with Adobe CC 2015, and this issue still arises.  Black screens out of nowhere in program monitor.  Can someone from Adobe adress this and explain possible issues, and possible test/setting we cold try to fix this.

            • Using Quadro 2000 driver 353.82 (enable video editing mode activated)
            • Windows 10 64bit
            • Intel Xeon E5-1620 3.6Ghz
            • 32Gb RAM

            Cheers,

              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              September 14, 2015

              Hi Ntchi,

              Sorry for this frustrating issue. We are starting to see a lot of issues with Windows 10 and certain GPUs. While I'm still investigating the root cause of the issues, something tells me that the video drivers you have installed are not working well under Windows 10. That said, at some point, video drivers for your NVIDIA card will no longer be able to keep up with your OS. It may be that the NVIDIA GPU (and its required drivers) is incompatible with Windows 10. That is the issue I'm concerned about.

              I also wrote up this blog after engineering told me that certain NVIDIA drivers will no longer support older NVIDIA GPUS: New NVIDIA drivers will no longer support older CUDA GPUs

              I hope this info provides a basis on which to troubleshoot your system.

              Kevin

              Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
              ppohio
              ppohio
              Participating Frequently
              July 29, 2015

              Bumping this as I am having the same problem while using CUDA mode. I had been just restarting Premiere but instead I switched to OpenCL a couple hours ago and the problem has not re-occurred yet. As visivopro‌ mentioned that is not a solution, but it is a stopgap for the time being. The other reported solutions of changing the playback/paused resolutions did not work for me. I am reporting this issue in the other huge thread about graphical glitches which we've tracked down to being an nVidia issue.

              Mac Pro 2012 with nVidia Graphics

              Mavericks (10.9.5)

              CUDA Version 7.0.52

              Premiere CC 2015.0.1

              I'll report back if I get the drop to black in OpenCL. Edit: Worked for the rest of the day in CL and had no blackouts. Went back to CUDA to test and the blackouts came right back. So, seems to be a CUDA issue on my system.

              S
              simon.simex
              Participant
              July 9, 2015

              I got a solution from the Adobe Chat. It works for me, so perhaps someone else...

              Check the Preferences -> Project settings: and choose for "Renderer" -> Software only

              ;-)

                V
                visivopro
                Participant
                July 14, 2015

                That is not a solution at all, that's a work around and for those of us who have invested $$ in video cards, this basically renders them useless. What your doing is disabling mercury Playback which is the feature that allows your GPU to be used for playback. This is not a solution and needs to be fixed by adobe.    

                  A
                  Atu Tech
                  Participant
                  June 17, 2021

                  Adobe! Fix this please!

                   

                  tshessy
                  tshessy
                  Participant
                  April 14, 2015

                  I have the same problem, but if I set the zoom level for 100% it's working. I know it's a temporary solution, but more than nothing.

                    tshessy
                    tshessy
                    Participant
                    April 14, 2015

                    I found the final solution: Just right click in the Program window and chhose Paused resolution / 1/2 or 1/4.

                      slamdunkdafunk
                      slamdunkdafunk
                      Participant
                      March 2, 2015

                      salmana58967539's "keep Play and Pause resolution same then it won't go black" temporarily solved the problem for me......but then the freezing and crashing came back.

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