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Jon Bradford
Participant
July 7, 2013
Answered

Program monitor keeps going black in Premiere Pro CC

  • July 7, 2013
  • 57 replies
  • 182082 views

PC - Premiere Pro CC - AMD Fire Pro (13.101-130604a-158071E-ATI)

I'm working on a project and the program monitor keeps going black in Premiere Pro CC while I am working on the timeline. I've got like 28 GB of memory alocated to the program and just updated the latest driver for my video card. No clue why this keeps happening, but the only way I can get around it is to restart. When I go to close down the program freezes and I have to shut it down in the system preferences.

Under a crazy deadline if you can help? Thanks

    This topic has been closed for replies.
    Correct answer KimagesImages

    Don't rely on Windows Update to keep your graphics drivers updated. It is woefully suited for that job.

    Instead, go to the Nvidia website and update your graphics drivers from there. 

    I recommend doing a clean install of the Studio (not Game Ready) drivers.


    Jeff,

     

    Thank you so much for your tip! PROBLEM SOLVED. I updated my Nvidia drives and everything is running smoothly. Windows "said' they were fine but when I went to the Nvidia site I was SO far behind! Thank you so much for such a great suggestion. 

    57 replies

    Show previous replies
    salmana58967539
    salmana58967539
    Participant
    January 20, 2015

    Got the solution guys. keep Play and Pause resolution same then it won't go black.

      P
      perfectuse
      Participant
      December 27, 2014

      Adobe can't fix this huge problem?

        B
        BenForder
        Participant
        August 15, 2014

        I'm having a similar problem - on Premiere Pro CC (not 2014 version), on a new iMac 27". The programme window just goes blank.  No black video, just blank!  It's happened several times now.  The only way I can fix it is to make a new project and import the broken one into it, which really sucks because if there is footage not used in a sequence, then it's gone and I have to reimport them all- when there's hundreds of clips I then have duplicates. URGH.  Anyway, I can't tell why this is happening, but I have a feeling it's when I'm using the titler.  This last time it happened after I alt-dragged a title to duplicate it.  This is causing so many problems with our workflow right now, it's very frustrating.  I can't go to CC 2014 to check it because we still have to make on2 VP6 FLV files for our client and Adobe have very annoyingly removed the ability to encode that.

        HakanErn
        HakanErn
        Inspiring
        November 12, 2013

        Hi everybody,

        I have the same problem - program monitor just stops working randomly. It happens in all timelines, not just one specific one. I think I maybe can see some kind of pattern; if there is a large psd-file in the TL or if there are several psd-files in it, but I am not sure about this.
        I have to close the project and reopen it  several times.

        I run latest CC versions of Premiere

        W7 64-bit
        GeForce GTX 570 (320.49)

        IntelCore i7 920 @2.67

        16 GB RAM

        Greatful to know if and how this issue was solved.
        Regards,

        Håkan

        N
        nodge88
        Participant
        August 14, 2013

        Also having the same issue.

        Everything was working fine. Then one day I turned on Prmiere Pro and I could see nothing in the program monitor. Just black. Luckily I had just finished a video and was just trying to make a final few tweaks. Audio is working fine. Have tried udating, restarting PP, closing the sequence and opening again, etc etc. Nothing has worked so far.

        Permiere Pro CC 7.0

        Windows 7 Professional V6.1.7601 Service Pack 1 Build 7601

        664bit System

        Lenovo T430 Laptop

        16GB RAM

        Intel core i5 processor

        NVIDEO NVM 5200M - Adapter RAM = 1GB.

        B
        bohus TV OPS
        Participant
        August 20, 2013

        here's my story. I'm also having this problem with video appearing in the Program monitor. The only thing I did differently is that yesterday when I was editing, I pulled the Program monitor out of the main Premiere interface and dragged it over to my second desktop monitor. that worked just dandy.

        when I opened Premiere today, and opened an entierly different project, there was no video in the output window (and it was locked back into the main interface). I also can't select clips on the TL. The software locks up, and I have to restart.

        I am able to create a new project and render the countdown leader. I was also able to import the project that wasn't displaying correctly, and have it work just like normal. So I think I'm back in business for now.

        I'm deeply concerned though. I'm doing a webinar about Premiere very soon (with rehearsals tomorrow!). A failure like this looks bad for everybody. Also, I don't relish having to re-import all of my old projects in this way to get the basics working again. Any idea what went wrong? Right now I feel like I'd better never drag the program window to a second monitor to enjoy a larger program monitor while editing.

        Premiere Pro CS6 - Mighty Kilt

        Win 7 home premium SP1 - 64 bit OS

        Gateway dx4870

        intel core i7-3779 @3.40GHz

        16gigs ram

        GeForce GTX560

        driver 320.49 (just reinstalled to be sure)

        I haven't installed any new software that I know of between the last time I edited with the Program on monitor #2 and right now.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        August 20, 2013

        >driver 320.49

        Did you read message #5 to see what Mark said?

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        July 7, 2013

        If you provided the information asked for in http://forums.adobe.com/message/4200840 it will go a long way toward people being able to help

        R
        RED7STUDIOS
        Participating Frequently
        July 7, 2013

        Same sort of issue. When laying video in the time line it's fine. But when i stop the preview goes black. Going back to CS6 for now.

          Mark Mapes
          Community Manager
          Mark MapesCommunity Manager
          Community Manager
          July 7, 2013

          Let's start by determining how widespread the problem is--whether it's limited to this sequence or project...

          • Does this happen throughout the timeline or only in particular places?
          • Was this project that created in CC or an earlier version?
          • What happens if you create a new project and create a very simple sequence--say just a Universal Counting Leader?
          D
          dtb_clay
          Participant
          July 9, 2013

          I'm experiencing the same issue in CS6 on Win8 64-bit.

          - Happens in no particular place, and across projects (have run into this 3-4 times across 2 projects. Have not tested others).

          - Created in CS6.

          - Have not tried a new project.

          I can't seem to reproduce it intentionally - it just happens when moving back and forth in the timeline, but doesn't seem related. In my case, the files in the sequence are a mix of high-res JPG and h.264 4k mp4 files. The Program monitor goes from showing the sequence to black, and won't come back. Restarting the program fixes it temporarily, but that's a speed-bump in my editing highway.

          Premiere Pro CS6 6.0.3 (GPU accel is on)

          AMD FX8320

          16GB RAM

          eVGA nVidia GTX 570 

          I do have the Magic Bullet suite, but it's not being used in this project. The only other program running at the time is Chrome.

          Mark Mapes
          Community Manager
          Mark MapesCommunity Manager
          Community Manager
          July 9, 2013

          What Nvidia driver are you running? If it's 320.xx, try rolling back to 311.50.

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