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Participant
June 17, 2024
Question

Project crashes my PC as soon as I try to load it

  • June 17, 2024
  • 3 replies
  • 207 views

So, I am working on this project that crashes not just Premiere, but my entire Windows every time I open it. I have been working on it for a couple of weeks. It worked perfectly fine for the first few days, then one night I saved and closed the project to go to bed, and the next day I started encountering these crashes.

 

The weird thing is that, if I copy and paste the project and open the new file, it opens and runs just fine. So basically, if I want to make further changes to it, I have to copy and paste the project file. I've tried deleting my cache, I've tried deleting my rendered files, but with no success. For context, I think it overwhelms my RAM because if I have, say, a YouTube video running when I open the project, it immediately stops the video and tells me I don't have enough memory.

 

I have 32GB of RAM, Windows 11, the latest version of Premiere, plenty of disc space, and my PC is almost brand new. I've found a workaround to finish the project, but I'd like to know what could be causing this in case I encounter it in the future.

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3 replies

Kevin-Monahan
Community Manager
Community Manager
August 16, 2024

Thanks for the reply, @Kristiyan29731690fc8j.  Are you still having this problem in the latest version? Can you try transcoding a sample file to ProRes to test? I hope the developers will reach out to you shortly.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin-Monahan
Community Manager
Community Manager
June 17, 2024

Hello @Kristiyan29731690fc8j,

I read your bug report. Thanks for the information. The team will need more information to replicate the bug. See: How do I write a bug report?

 

I hope the team can assist you once we all have more details. We also hope that the community can offer some troubleshooting advice.

 

Sorry for the frustration on this issue. I hope we can help you soon.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
June 17, 2024

Here is a screenshot of the error message I get when it crashes.