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djparkerdiver
Known Participant
May 23, 2018
Answered

Project Manager Error

  • May 23, 2018
  • 42 replies
  • 113096 views

Hello

Wondering if anyone else has had the same issue. Im trying to move a project from my MacBook to my iMac using the method of Project Manager; Collect files and copy to new location.

But every time I try this I get a error message saying "an unknown error occurred during the project manager operation. Please save your project and retry the operation". I tried that and still no luck.

Anyone able to shed light on the situation would be great. Or is there another way to move the project easily?

Many thanks

Dan

      Correct answer Terryking

      2025, Had this issue just recently. I unticked the [include Preview Files] and it worked just fine.

      How my issue started: I have a pretty large project with tones of edits in them but I wanted to share just one edit with someone. When I went to use project manager for that one project it was still trying to add everything. So I just created a new project and sequence, then copied the project sequences I wanted in the new project and then closed the larger project. When I then tried to use project manager, I experienced the error message.

      42 replies

      Show previous replies
      M
      mihaj745476
      New Participant
      July 19, 2022

      Worked for me. Thanks.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 21, 2022

      Hi Community,

      For those experiencing this issue, please upvote this bug on User Voice: an unknown error occurred during the project manager operation. Please save your project and retry the operation.

       

      Full documentation on the feature is here: Consolidate, transcode, and archive projects

       

      Thanks,
      Kevin 

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      F
      fblenman555
      New Participant
      January 21, 2022

      Unchecking "include preview files" fixed the issue for me.

        G
        Gregreg
        Participating Frequently
        October 14, 2021

        HERE IS YOUR ANSWER THAT ACTUALLY WORKS - NO MORE "UNKOWN ERROR", NO RENAMING ALL YOUR FILE MANUALLY

        Step 1: Export an AAF of your timeline

        Step 2: Create a new project

        Step 3: Import the AAF you just output

        Step 4: Consolidate using the new project and AAF.

         

        Seriously, Adobe, I shouldnt have to find round-about hack methods to acheive professional standards. Test your software... Issues like this "Unkown Error: plague this program and make it difficult to justify relying on in a professional space. 

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          January 21, 2022

          Hey Greg,

          Sorry for the frustration.

          quote

          Seriously, Adobe, I shouldnt have to find round-about hack methods to acheive professional standards. Test your software... Issues like this "Unkown Error: plague this program and make it difficult to justify relying on in a professional space. 

           

          These are user to user forums. Express your dissatisfaction to the Premiere Pro product team here: https://adobe-video.uservoice.com/forums/911233-premiere-pro

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
          R
          RB_RB_RB
          New Participant
          October 9, 2021

          When unchecking "Include Audio Conform Files" didn't work for me, I exported the sequences I needed as a premiere project (File>Export>Sequence as a Premiere Project), opened that new project, went to project manager, unchecked "Exclude Unused Clips" (since exported as a premiere project already did that work) and then it worked. 

          elliotb10935908
          elliotb10935908
          New Participant
          September 17, 2021

          YES FINALLY!  Right this is what worked for me, I tried everything above and it didnt work.

          So open up a new premier pro , import the footage in BUT make sure you choose the sequences to import instead of importing EVERYTHING. Something in that whole project was stopping it working even though I didn't want it to be in there. So would of been a random file or something in the backorund 

          mardus
          mardus
          Known Participant
          September 30, 2021

          Yeah, cool, but still doesn't work with braw footage.
          No amount of effing around does (meaning - wasting your time inventing workarounds for something that should simply work AND you're paying for).

          Adobe is silent, as usual :)))

          N
          Nicolas from Autokroma
          Participating Frequently
          September 30, 2021

          Hello ! 

          I don't have free solution to propose here, but working solutions though from non-free plugins !

           

          You can use BRAW Studio to make the Project Manager work (for Collect & Copy only though .. it doesn't work with transcode options). 

           

          You can also use PlumePack ! It's a project manager plugin, but instead of transcoding your clips, it trims the media (it removes unused frames without re-encoding : it keeps the same codec, metadata, frame quality !). 

          Both plugins can be found (with more infos) on our Autokroma website. 

          About the BRAW problem in the native Project Manager, the culprit is shared. The BMD plugin devs didn't really look into finding a solution about the Project Manager error, and the Adobe documentation about this is not clear at all.

          Best,

          Nicolas from Autokroma 

            M
            mrblifil
            Participating Frequently
            July 1, 2021

            According to my experimentation the Project Manager does not respond will if files have been "hidden" anywhere. Once I globally applied "View Hidden" the process began.

             

            K

            C
            chien5E3F
            New Participant
            June 30, 2021

            Copy all sequence in Pr, and paste to new project. I have try, it's work! 

             

            P
            pvanhalen5150
            New Participant
            June 24, 2021

            Looking at this in the future (2021), lol! All of the suggestions work pretty well; no special characters, excluding audio conform, etc. But another problem I noticed is that Blackmagic's BRAW files seem to cause this problem as well. I tried over and over and it would fail every time. So my work around was to just grab all the BRAW files and transfer them to the folder and manually project manage from there (and by manual, I mean do everything by hand and ignore PPro). Made life easier, and more complicated at the same time, haha!

            A
            AKorotkin
            New Participant
            June 24, 2021

            Ya I'm still having this issue with my previous projects. It seems like it's footage from a Canon C300mkii that's causing the issue (which is unfortunately used in most of my projects). I haven't had the chance to try it out with the footage from my BMPCC 6K yet, but sounds like that's also a problem (great).

             

            I even called Adobe support multiple times, and no one could figure out the issue. They kept having to escalate it, saying they're bringing it to a manager and that the manager would call me back and never did.

             

            All of the suggested workarounds in this thread also didn't work for me so I'm stuck having to manually export each individual clip if I want to archive the project which.... who has time for that???

            cc2021
            cc2021
            New Participant
            May 9, 2021

            I unchecked "Include Audio Conformed files and "Include Preview Files" and it worked. I tried Unchecking one or the other and neither worked but once I unchecked both, my project was saved 🙂

            D
            default4kvwvjc6gahg
            New Participant
            May 28, 2021

            Copying the sequence to a new project + saving that project to the same folder as the media worked for me!

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