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djparkerdiver
Known Participant
May 23, 2018
Answered

Project Manager Error

  • May 23, 2018
  • 42 replies
  • 113096 views

Hello

Wondering if anyone else has had the same issue. Im trying to move a project from my MacBook to my iMac using the method of Project Manager; Collect files and copy to new location.

But every time I try this I get a error message saying "an unknown error occurred during the project manager operation. Please save your project and retry the operation". I tried that and still no luck.

Anyone able to shed light on the situation would be great. Or is there another way to move the project easily?

Many thanks

Dan

      Correct answer Terryking

      2025, Had this issue just recently. I unticked the [include Preview Files] and it worked just fine.

      How my issue started: I have a pretty large project with tones of edits in them but I wanted to share just one edit with someone. When I went to use project manager for that one project it was still trying to add everything. So I just created a new project and sequence, then copied the project sequences I wanted in the new project and then closed the larger project. When I then tried to use project manager, I experienced the error message.

      42 replies

      Show previous replies
      J
      John5D86
      New Participant
      March 2, 2021

      Nope!! It didn't worked!! Thank you anyway. If you found aot another solution might be okay if you share it with us. Best.

      N
      Nicolas from Autokroma
      Participating Frequently
      March 2, 2021

      Hello John, 

       

      What did not work ? What did you test ? Are you running "Collect & Copy" from the project Manager ? Did you try to untick "include preview files" and "include audio conform files" ? 

      Best,

       

      Nicolas from Autokroma

      J
      John5D86
      New Participant
      March 2, 2021
      Hi, thank you for answering. It seemed to work perfectly and then..
      Nothing. The same thing.

      Best.


      [image: Image 3-2-21 at 2.04 PM.jpg][image: Image 3-2-21 at 2.04 PM 2.jpg]
      A
      Aashishms
      New Participant
      February 23, 2021

      I just had this same issue in Feb 2021, after trying several things, I figured out the issue. Amongst all .mov and .mp4 clips there was a clip with .avi format which was causing this. After deleting that clip i was able to sucessfully project manage it. If you can't delete it, change the format to mp4/mov. Hope this helps.

      S
      sjl_33
      Participating Frequently
      January 11, 2021

      but I don't even get that to select?  I have no audio files on my sequence

      R
      Riotearp07
      Participating Frequently
      February 9, 2021

      It's sad that this STILL does not work with BRAW

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 21, 2022

      Hi Riotear,

      Sorry about that.

      quote

      It's sad that this STILL does not work with BRAW

       

      BRAW is not a supported format, currently, so make sure you keep your third party BRAW plug-in current and updated.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      A
      AKorotkin
      New Participant
      October 8, 2020

      This is still an issue for me. I'm running PP2020 and used to be able to project manage just fine. But I tried to project manage a recent project and kept on getting this error. I've tried literally everything--I've duplicated the project file, I've created a new project file and imported the sequence I'm trying to manage, I've unchecked all the boxes suggested, I've tried saving it to a different HDD. Literally the same error every single time.

        G
        gflat73
        New Participant
        October 12, 2020

        This is ridiculous. I am having the same problem, and from looking at this thread, the problem has been around for 2 years. That's the problem with having a monopoly.

          kristianp17710468
          kristianp17710468
          New Participant
          December 2, 2020

          I'm having the same problem and none of the suggestions in this thread are helping me.

          Also, this thread is labelled "Solved".

          It's not.

          B
          Brentfilms
          New Participant
          October 1, 2020

          For me nothing worked until I downloaded and installed the most recent BRAW Adobe plugin from the Blackmagic Design website.  After updating that everything worked perfectly!  Make sure you have the latesst update. 

            В
            Викентий
            New Participant
            December 12, 2021

            Ребята, мне действительно помгла эта вещь. BRAW Adobe plugin. установил и все заработало!!! 

            A
            Aayush5F89
            New Participant
            September 25, 2020

            If Unchecking "Include Audio Conform Files" is not working for you, try keeping the project file in the same folder that you're trying to save the whole project to. This worked for me!

            J
            jasmined24803252
            New Participant
            August 7, 2020

            I had success after unticking 'Rename Media Files to Match Clip Names', previously I had unticked all the other 'Options' boxes, restarted, changed directly to desktop and cleared cache.

            Winslow Barger
            Winslow Barger
            Participating Frequently
            July 8, 2020

            This may have work for some people, but turning off the INCLUDE PREVIEW FILES seems to be the best solution, judging by all the likes under the comment by brettc42277808

            C
            chukwukao78284311
            New Participant
            May 17, 2020

            I unchecked all the options. chose a local file location and then copied to my external drive

            D
            daniell16887380
            New Participant
            January 31, 2020

            For me, I had to get rid of all my .braw files. I opened the folder that all the files were being copied to and sorted by date added, so I could see where it failed each time. So if you are working with Blackmagic Raw then maybe that's an issue too.

            B
            Brentfilms
            New Participant
            May 9, 2020

            The .braw files are 100% the issue for me.  I've had this same problem in the past with mixed media (mp4, .mov, and .braw)  I couldn't get the project to "collect files and copy to new location" no matter what boxes I checked or unchecked.  Then I removed the .bdraw clip as a test and it worked flawlessly!

             

            For that project, I had to transcode the .braw clips I was using to .mp4 and replace the original camera media in the sequence.  (I was sending the sequence to be finished by another editor.)

             

            But now I'm trying to collect files in a project that is exclusively .braw for VFX work that will need the ORIGINAL .braw data and I think I'm screwed.   Can't get the sequence to collect and copy and don't see a workaround.   ADOBE, please fix this bug!

              K
              kelseys71765097
              New Participant
              October 1, 2020

              Have you been able to figure this out? I need someone to color correct my project and I have to send it to them. I am using braw files and it is not working. 

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