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Project manager "unknown error"

Forum|Forum|8 years ago
August 21, 2017
32 replies
65126 views

Hi,

After 2 years of using project manager to consolidate and back up my projects, it is now giving me constant grief.

On almost every project (mainly promos) it is unable to calculate project size og unable to back up my projects.

Every time giving me "unknown error", asking me to try again. Not even once, has this improved anything. I keep getting "unknown error"

It does not work and I've tried many combination of settings.

I will have to stop using Premiere as my editor if this keeps up. I cannot keep backing up by copying 100s of GB of assets for a each 30 sec. spot.

What is going on?

Has a bug been introduced in the last few versions?

Does anybody else have these issues?

What could be the possible cause?

Thank you

//Stig A.

project manager.

Correct answer Guy Burns

Hi Kevin,

It was probably 3 hours of HD (1080p) footage, about half from from a Canon 5D and half from a Panasonic HC-V770, one main 7-minute sequence, two nested sequences, if that's what you're asking. It was definitely not a new project, and I'm not sure what you mean by updated. It was a CC 2017 project, and I had opened a copy in 2018 to archive it — and I forgot to mention that after the backup kept failing, I went back to the original and opened it in CC 2017 — and it was then that I also unchecked the "Save preview files" box. And then it worked. (So, the bottom line is, I have not yet gotten this to work in CC 2018.)

Is this a known bug?

Had the same problem and came across this thread. My project has about a dozen sequences, and the Project Manager wouldn't "Collect files and copy to new location". It came back with an "Unknown Error" message.

I narrowed it down to Sequence #4. That sequence was causing the problems.

I narrowed it down further: one of my music files from iTunes had special characters in the name: colons and commas. Got rid of those and the problem was fixed.

I'm running CS6.

Show previous replies

S

Solomon Kaylib5C22

Participant

So I tried every suggestion on this thread. Big waste of time for me lol. It turns out Premier is unable to collect Braw files from Blackmagic cameras in the project manager.

Thanks to this we are now missing our festival deadlines. Bg let down. The only way to make this work appears to be a number of paid add ons.

R Neil Haugen

Legend

A lot of things needed for video post are in "paid add-ons". I'm a "contributing author" over at MixingLight.com ... which as a colorist's site, is heavily tilted towards Resolve, with some Baselight and Mistika and other things also.

And no matter what they're working in, it seems everyone has a bunch of Boris and/or Red Giant plugins added into the mix. Many spend several times more per year in plugins than a CC yearly subscription costs.

For example, I've got the full RG Universe on my rig. Some things that just can't be done in PrPro, and some things that it just makes a lot faster.

The whole thing with PrPro and BRAW is a right pain. My main rig for what I shoot myself is a BMPCC4K, and yea, I love me some BRAW. I gave up on the BM freebie plugin as it just had too many problems and failures for me. The Autokroma one is cheap considering the hours I spent trying to get the BM one to work.

Check with Autokroma ... their plugin gets around most of the limitations of the BRAW in PrPro, but I've been so frustrated with the Project Manager I've not used it much, and I don't know if the presence of the Autokroma plugin gets the PM to work properly with BRAW.

Neil

Everyone's mileage always varies ...

netalanderinligi

Participant

Hi, I solved this problem with a different solution. I openend a new sequence and delete all unnecessary files from timeline. Once I have a clear timeline, I close my premiere, opened again and create a blank project. Then I import my problematic project in to this new project but I only chose that final sequence I need. When premiere imports that sequence it only takes necessary files. Then I tryed to collect this project and it works perfectly.

F

fooki88

Participant

I had this message appear recently while trying to export individual clips using the project manager. This was my first time doing it this way so this may seem obvious to others but figured I would leave the comment for anyone who was a little green or confused like me. Everytime I clicked "ok" to initiate the export, it gave me the uknown error message. I finally noticed that it could not calculate the project size and realized that because I did not have my in and out points set on my timeline and the "exclude unused clips" was checked, it did not register what I was trying to export. I simply left the timeline as is and unchecked the "exclude unsused clips" and was finally able to get my project size, click ok, and export the individual clips.

R

riccardo0101

Participant

Hi, I have solved the common error and maybe I have found one system issue on windows 10.

after having manually backed up hundreds of files of my project imported in premiere I found one impossible to copy even from the administrator side or command line or low level file utility (DirOpus, Double commander etc), because it was owned by a strange user, not present on my system. even playing with the advanced properties of the file it was not possible to change its ownership. by deleting only this strange file, premiere also managed to finalize the "collect and copy" of the project manager. this file was the only one that was externally edited by premiere with after effect, which in my opinion created the strange exclusive property of the file.

A

ad30546083

Participant

Been smashing my head against the wall for an hour on this. Turns out Project Manager doesnt work if you have braw (blackmagic raw) files. This is in 14.1.0. Luckily my project isn't huge and it'll only take me another hour or so to copy everything manually ...

R Neil Haugen

Legend

What specific thing is happening with Project manager with your BRAW files?

This is the sort of thing that should be filed in detail with the developers, which is done by going to the UserVoice system and searching for similar issues, adding details and upvoting ... or filing out a new post.

I've talked with one of the engineers who reads every flipping post filed, and his main complaint is they don't get nearly enough detail with most posts to be usable. System hardware/OS version, Premiere version, media used, part of the app with problems, and a description of what you're doing when X unfortunate thing happens. And what X is compared with what you expected.

Neil

Everyone's mileage always varies ...

J

jb91823235

Participating Frequently

Hey Neil,

One of the issues is that as users we don't get any sort of error message or log to help with the issue so we can send to the engineers. It's just a plain error message for this project manager issue. FYI, I cannot use Project Manager with BRAW files either.
If your engineers main complaint is they dont get nearly enough detail with most posts to be usable, maybe they should reply to these messages if he is reading them all and ask for the detail they need. The end-user doesn't know what details they need to post to help engineers with the errors. In most of the posts here there are only 2 parts of what you are requesting missing, System hardware/OS and Premiere Version. The rest of it is detailed in many posts. This sounds like engineers blaming the end users for their errors. By the way what is a "flipping post"??
And since your engineers is reading this, can he/she please respond to this message with the exact details they need to fix it. Let's get this sorted out so the project manager starts working again.

A

AsiSv

Participant

Hi, I'm sorry but this proposed solution is anything but. What if you have dozens and dozens of filenames in what you call "special characters", from your own language? And why should that be a problem? This needs urgent fixing, please. I'm running CC 13 0 3.

R Neil Haugen

Legend

That is a specific thing if you mean the language characters of a different language are causing the problem. And it would need to be brought to the attention of the developers.

This forum is primarily user-to-user, they have a different forum for communicating with the devs ... their UserVoice system. I've talked with one of the engineers tasked with reading every post filed there. He wants MORE DETAILS. Please! Some people just say "x is broke fix it" ... but if they can't replicate the broke, they can't have any idea what to fix.

Click on that link, and search that forum for similar posts to your problem.

Either 'upvote' a similar post, or create a new post. Give full details, including the language and characters that are causing problems, then post a link to that back here. Others can see it and go upvote it.

Neil

Everyone's mileage always varies ...

J

jb91823235

Participating Frequently

I cant believe this error is still not fixed or the error message to have more information in 2020. Adobe, you have a lot of competition out there now, you are going to lose a lot of subscribers if you cant fix errors like this.

SHAKTHEGURU

Participant

Hi there I just had the same issue here. And what I have found is try to include the Unused clips and even the audio previews.Then once collected redo one more time without the unused clips. I know this is a double process but I would rather do that than getting stuck for several figuring it out. Hope this works for all of you.

K

Krills

Participant

When i faced this issue in 99% cases it was solved by unchecking "Include Audio Conform Files"