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Stig_A_
Participant
August 21, 2017
Answered

Project manager "unknown error"

  • August 21, 2017
  • 32 replies
  • 64870 views

   Hi,

After 2 years of using project manager to consolidate and back up my projects, it is now giving me constant grief.

On almost every project (mainly promos) it is unable to calculate project size og unable to back up my projects.

Every time giving me "unknown error", asking me to try again.  Not even once, has this improved anything.  I keep getting "unknown error"

It does not work and I've tried many combination of settings.

I will have to stop using Premiere as my editor if this keeps up.  I cannot keep backing up by copying 100s of GB of assets for a each 30 sec. spot.

What is going on?

Has a bug been introduced in the last few versions?

Does anybody else have these issues?

What could be the possible cause? 

Thank you

//Stig A.

    Correct answer Guy Burns

    Hi Kevin,

    It was probably 3 hours of HD (1080p) footage, about half from from a Canon 5D and half from a Panasonic HC-V770, one main 7-minute sequence, two nested sequences, if that's what you're asking. It was definitely not a new project, and I'm not sure what you mean by updated. It was a CC 2017 project, and I had opened a copy in 2018 to archive it — and I forgot to mention that after the backup kept failing, I went back to the original and opened it in CC 2017 — and it was then that I also unchecked the "Save preview files" box. And then it worked. (So, the bottom line is, I have not yet gotten this to work in CC 2018.)

    Is this a known bug?


    Had the same problem and came across this thread. My project has about a dozen sequences, and the Project Manager wouldn't "Collect files and copy to new location". It came back with an "Unknown Error" message.

    I narrowed it down to Sequence #4. That sequence was causing the problems.

    I narrowed it down further: one of my music files from iTunes had special characters in the name: colons and commas. Got rid of those and the problem was fixed.

    I'm running CS6.

    32 replies

    Show previous replies
    gregd80865280
    gregd80865280
    Participating Frequently
    May 17, 2018

    I'm having the same errors.

    Film was cut in Premiere 2017, upgraded to 2018. Trying to collect all footage onto one drive (currently divided among 3). Have deactivated copying preview links and a few suggestions in this thread and not having any lucky.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 25, 2017

    Hi StigA, Sorry for this error. I do see a similar bug filed. Can you also file one? Here's the link.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    S
    synergist
    Participating Frequently
    October 31, 2017

    Before the latest update (to CC 2018), I used the Project Manager to archive three similar-sized (45 to 65GB) projects and had no problems. Since the update, with all the same settings, I now get the "unknown error" that StigA was talking about. I finally got it to work, after trying to change the destination to a local drive instead of a network drive (that didn't work), by unchecking the "Save Preview files" box. This post in the Creative Cow PP forum was somewhat helpful  https://forums.creativecow.net/docs/forums/post.php?forumid=3&postid=996718&univpostid=996718&pview=t

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 31, 2017

      Hi RogerP,

      What was the source media? New project or an updated one? Any other info? Hope we can assist.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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