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Inspiring
Apr 12, 2025 7:32 AM UTC
Question

Project Stalls After Media File Deletion in Version 25.2 (2025)

In version 25.2 (2025), after the media files are deleted, opening the project file causes the program to remain stuck on this screen for one hour, rather than displaying the offline window.

 

 

2 replies

Inspiring
Apr 15, 2025 4:09 AM UTC

This issue occurs on Windows.

1.The project location has not changed; I only deleted a video file.

2.Yes, the project included two transitions using third-party plugins,
but I did not remove the plugin installation location.

 

On a freshly installed Windows computer, the project opens quickly and correctly,
showing missing files and plugins.

 

The original project file contained transitions using third-party plugins.
The files in the project included a mp4 video, wrapped in a sequence,
then applied to another sequence.
There were also graphic text and sound files,
each stored in their respective folders.

 

Unfortunately, I am unable to conduct further tests since I have already deleted the project file.

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Community Manager
Apr 14, 2025 5:25 PM UTC

Hi @C27618681pmp5,

Sorry for the frustration. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Did your project location change at all or was this project using any third-party plugins?

Hope we can help you soon,
Dani

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