Skip to main content
R
ricf89603627
Participating Frequently
May 15, 2017
Question

Proxies not working - any tips?

  • May 15, 2017
  • 22 replies
  • 82364 views

Hi there,

I am running Premiere Pro 2017.1, and have a project that originated in the 2015 version.

I have a sequence full of Sony XACV 4K footage (4096 x 2160) running on a 2013 Macbook Pro. However, realtime performance is terrible - I cannot playback smoothly in 4K or even 1080.

Proxy workflow looked as though it could be the answer - so I have transcoded all my media under the 1024 x 540 ProRes Proxy preset. However when I try to play back my sequence, Premiere is still not using the proxies.

They are all attached in the project window. The global proxies are enabled under settings, and the blue 'toggle proxies' button has been checked.

Dragging in one of the proxy files into its own native sequence plays back smoothly - the problem seems to be Premiere just isn't using them. What am I missing?

Thanks

    This topic has been closed for replies.

    22 replies

    Show previous replies
    R
    ricf89603627Author
    Participating Frequently
    May 26, 2017

    This might be a project specific problem.

    I managed to get proxies working using the same original media by creating a new project, pulling a clip in and then setting playback res to 1/4. It was pretty obvious that it jumped to using the compressed proxy and played back smoothly.

    However, I've edited a whole feature film in this project and do not want to start again! Is someone from Adobe able to assist?

    As a test, I renamed some of the original source media and it just went offline, but I believe when using proxies - it should still use these so you can continue working?

    In any case, Premiere + Proxies = Broken.

    R
    ricf89603627Author
    Participating Frequently
    May 26, 2017

    Does anyone know a way to actually contact Adobe support? I just get directed to this forum when trying to contact.

    Horshack
    Horshack
    Legend
    May 15, 2017

    Verify that Premiere thinks the proxy is attached. You can do this by going to the project window, switching to list view (icon at bottom-left of project window) and looking at the "Proxy" column. It should say "Attached". If you don't see a proxy column then you can add it by right-clicking the columns header, clicking "Metadata Display", and clicking "Proxy" under the "Premiere Pro Project Metadata" category.

      R
      ricf89603627Author
      Participating Frequently
      May 15, 2017

      Thanks for the thought, but yes - I have that column enabled all proxies are showing as attached.

      Horshack
      Horshack
      Legend
      May 16, 2017

      Oops, just saw that you mentioned that in your OP.

      Try inhibiting Premiere from accessing the original media (bring drive offline, change directory/filenames, etc..) and see if Premiere uses the proxies after that.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices