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Question

Re: All Adobe programs crashing randomly

Forum|Forum|1 year ago
October 31, 2024
4 replies
880 views

I'm following up on this post because here it is October 2024 and I'm experiencing FREQUENT crashes of Adobe products. The ones I use most often are Premiere Pro, which crashes intermittently and frequently with NO ERROR MESSAGES. Now, I'm seeing the same behavior with Adobe Illustrator.

I'm using all the latest versions on Windows 11 Pro. I'm as close to certain as I can be that these problems have nothing to do with my computer configuration, but with no error messages, and no obvious log files to review, there's no way to tell.

I've contacted Adobe repeatedly about the problems I've encountered, and even though I' done the whole screen-sharing routine, the front-end developers are not able to resolve these issues.
What is happening to Adobe? The quality of their products has diminished significantly over the last couple of years; I'm really frustrated with the lack of support expertise.

This topic has been closed for replies.

R

Rach McIntire

Community Manager

Hi @Soulancipation ,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,
Rach

Ann Bens

Community Expert

I suggest you contact support over chat and have them take a look at your system.

Sometimes it helps to setup a new Windows user account.

Please post full computer spec incl gpu driver.

NB, colourmanagement

Community Expert

@Soulancipation I've moved your post to the Premiere Pro forum

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'

D Fosse

Community Expert

I'm as close to certain as I can be that these problems have nothing to do with my computer configuration

By @Soulancipation

How do you know?

Crashing is usually GPU related. Now, this is the Photoshop forum and you're talking about Premiere Pro and Illustrator - but these applications also draw on very advanced GPU functions.

Maybe a moderator could move this to the appropriate forum, but you'll probably be asked for your GPU configuration first thing.

SoulancipationAuthor

Known Participant

I already explained that -- because these programs do not generate any error messages or log files -- it's IMPOSSIBLE to know if my hardware is part of the problem. However, I'm using a brand new GEForce video card and I have all the latest drivers, and I don't have any video problems with any other app other than Adobe.

D Fosse

Community Expert

Crashing is not normal. There's a reason for it. I haven't seen a crash in many, many years, and I use Photoshop 8 hours a day.

Is this a dual GPU computer? In that case you should disable the integrated GPU as it will likely conflict. Which model GeForce?

If you post the full Help > System Info from Photoshop, we won't need to ask these questions.

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