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Jennifer_Lo97
Participating Frequently
February 3, 2025
Question

“Review with Frame.io” Not working

  • February 3, 2025
  • 27 replies
  • 4822 views

Hi everyone,

 

my team and I switched from Wipster to Frame.io because we found the native integration in Adobe Premiere Pro very useful. However, since the update to Frame.io version 4, the connection via “Window → Review with Frame.io” has stopped working – and this has been an issue since November.

 

I initially hoped that the problem would resolve itself when we updated to the latest Premiere Pro version in January, as we do every year, but unfortunately, it didn’t. Additionally, it no longer seems possible to downgrade Frame.io once it has been updated.

 

Frame.io now suggests using an external plugin from the adobe exchange website (https://exchange.adobe.com/apps/cc/202297), but it has received very poor reviews. After testing it ourselves, we found that CTRL + Z no longer works after installation – and I think nobody can live without that. 😉

 

I also attended an Adobe event in Cologne last week, where I was advised to seek help here in the forum. Has anyone else experienced this issue or found a solution?

 

Thanks in advance!

    27 replies

    Show previous replies
    JonesVid
    Community Expert
    JonesVidCommunity Expert
    Community Expert
    February 6, 2025

    Glad I spotted this post. I've just finished editing and producing a final export ...about to use Frame.io and not there in Premiere window anymore.

    This explains it as Frame.io invited me to upgrade to version 4 end last year which I did. NOw I'm stuck like everyone.

    This is not a good story and needs sorting out, particularly as I see the Adobe Exchange extension gets 1 star reviews.

    I'll also raise a case I think.

     

      M
      Mazzo Media
      Participating Frequently
      February 5, 2025

      Just an FYI, version 4 doesn't use the "Review with frame.io" Panel. It's a broken peice of software that I can't belive made it out of beta testing. You access it now by grabbing the "Frame.io V4 Comments" extension in Creative Cloud.

       

       

       

        J
        Jennifer_Lo97Author
        Participating Frequently
        February 4, 2025

        Hi @R Neil Haugen,

        Yeah, I’ve noticed similar issues. Unfortunately, downgrading to V3 isn’t an option anymore, which makes things even more frustrating. I will open a case with Frame.io, and I’ll update you as soon as I hear back from them.

        Best regards,

        Jenni

          A
          andrew28092423tdkc
          Participant
          August 12, 2025

          It is now October and guess what. NONE of the features from V3 are working. Im having to find alternative software because my entire workflows where messed up on how I ran my business and at this point I dont think they are ever fixing it. yet they are still charging us the same price. 

          J
          Jennifer_Lo97Author
          Participating Frequently
          February 4, 2025

          Hi @Rach McIntire ,

          I’m using Premiere Pro 25.1.0. I believe this should be the latest version, except for the beta, of course. Thanks for the information! I’ll reach out to the Frame.io support team and will update you once I hear back from them.

          Best regards,

          Jenni

            J
            Jennifer_Lo97Author
            Participating Frequently
            February 4, 2025

            Hi @Kevin-Monahan,

            Thank you for your quick response. I haven’t opened a case yet, but I will do so right away. I’ll get back to you once I have more details.

            Thanks,

            Jenni

              R
              Community Manager
              Rach McIntireCommunity Manager
              Community Manager
              February 3, 2025

              Hi @Jennifer_Lo97,

              Thanks for the report.  What version of Premiere are you using?

              The Frame.io support team will gladly assist you.               Please go here for help. If you have time, let us know what they say.


                R Neil Haugen
                R Neil Haugen
                Legend
                February 3, 2025

                Frame v4 has been problematic for a lot of users. V3 works as expected, but in V4 people have had issues with getting logged in correctly, let alone the other stuff like they can't get the comments made by their client to show in the Frame panel or at times on a timeline, things like that.

                 

                 

                Everyone's mileage always varies ...
                  Kevin-Monahan
                  Community Manager
                  Kevin-MonahanCommunity Manager
                  Community Manager
                  February 3, 2025

                  Hi @Jennifer_Lo97,

                  Thanks for the message. Your case looks very frustrating. Do you have a case open with https://adobe.ly/3Q4hivo support yet? You can contact them here: https://adobe.ly/3Q1mkZt. Feel free to PM me any case number, or details you would like me know. I hope we can help you find a solution here. I find it unacceptable that a shipping product that you are paying for needs to work as expected. I apologize for this situation.

                   

                  Thanks,
                  Kevin

                   

                  Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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