“Review with Frame.io” Not working

@JonesVid 

I didn't have any issues with their support, but I totally get how frustrating that must be. They did tell me that they don’t issue case numbers, which is definitely not ideal. Hopefully, with enough people raising concerns, they’ll start prioritizing fixes. The good news is that in the Beta version of Premiere, the integration seems to be working again—so fingers crossed for the next update!

Maybe try again and ask for Ujjwal, he was pretty helpful when I reached out.

Thanks for posting, it's good to get some good news on this.

@Mazzo Media Yeah, the plugin/extension is pretty much useless. I wouldn’t recommend using it.

I recently tested the Beta version of Premiere, and it looks like the integration is working again there! You can even see when your client draws on the video. From what I’ve seen so far, it actually looks a bit better than before. I haven’t tested it extensively, but the basic functions, like jumping to comments in the timeline, seem to work. Maybe you can convince your team to use the Beta, or—like me—you’ll have to hope they update this in the next 25.2 Version and hope they update soon.

_

The Review Panel, "Review with frame.io" doesn't work at all with V4. The old Review Panel allowed you to see everything you have uploaded to frame.io, regardless of the project you currently have open. 

The new "extension" only shows you notes on the Sequence you've got selected. So, if you nest Sequences, use subsequences or have different cuts, it's completely useless. How this managed to pass testing is beyond me.

I'm extremely embarrassed at the university I teach at - I managed to get the entire department on-board with using frame.io since it was an easy way to get students to submit work.

Well, I treied to raise a case with them - the chat agent asked for my email then it failed to respond. There was no engagement on what exact problems I was having

Who on earth runs this subsidiary Frame.io - its a disgrace. They need to go back to school to learn about Customer service !.

So - not able to raise a case and get a case refrence.

I think they have all gone home for the weekend and the office cleaner answered the chat ...

Omg! I just checked the Beta version! It let me choose V4 Frame.io, and it looks like everything works again 🥹!!! So maybe we just have to wait for the next Premiere update—hopefully!

@JonesVid 

Oh man, that really sucks. I totally miss the comment function too, where you could easily see exactly where your client wanted changes on the timeline. Now I have to check each comment's timecode on the web version or download the markers, which sometimes don’t even show the full text. It’s so frustrating!

It’s really disappointing when updates break functionality, especially when the integration was working so well before. The fact that Frame.io invited users to upgrade to V4 without addressing these issues and without offering a way to revert back is very concerning.

The Adobe Exchange extensionis is far from ideal, and the 1-star reviews are a clear indication of that. Raising a case is a great idea—hopefully, the more of us who report this, the faster they’ll prioritize fixing it.

@Mazzo Media What do you mean by "doesn't use"? You can still access the panel in premiere, but it’s completely unusable because it no longer connects to the V4 Frame.io servers.😅

Yes, you can access Frame.io through the Creative Cloud extension, but that’s exactly what I meant in my original post when I referred to the "plugin"—it’s the same thing. Unfortunately, it’s not a viable option for us because CTRL + Z no longer works, and the extension has terrible reviews, as I mentioned.

Update on the "Review with Frame.io" Issue

I contacted Frame.io support, and here’s what they told me:

They confirmed that there is currently no fix, but their product team is actively working on it. The integration is still in development, and they plan to release new features in future updates. However, they couldn’t provide a specific timeline. They assured me that my feedback has been forwarded to their product team.

They also acknowledged that the external plugin/extension is experiencing issues. I specifically mentioned that CTRL + Z no longer works after installing the new Frame.io plugin.

I really hope they won’t just focus on getting the plugin to work. Since Frame.io is natively integrated into Premiere Pro, I don’t think we should have to download an external plugin/extension for it to function properly.

At some point, I’ll also have to check if this issue is already fixed in the beta version. However, my team and I prefer not to update too quickly to new Premiere Pro versions, as we’ve had issues with bugs in the past.

I think the best thing we can do right now is raising more awareness about this issue. The more of us contact them, the higher the chances that this gets top priority.

I’ll keep you updated if I hear anything more.