screen freezes pr2025

Question

Hi, I got i7 14700 2.10 ghz Windows 11 Pro RTX 4060 laptop
 
I'm adding a video to the program. The audio plays, but instead of showing anything, the screen freezes and remains stuck on the visual from the previous screen. I cant watch the video (even tutorial videos) on Program section, it makes sound but nothing play. Here is the example below. Help me plz..

MyerPj · Accepted Answer

That's kind of an older fix, we had to disable one GPU typically from the BIOS. These days they both can be used, especially when decoding h.264/5. If that works, great! Try them both one at a time, see if one plays better than the other, but probably the intel.

Peru Bob · Answer

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

screen freezes pr2025

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HP Victus Gaming 16-r1045nt (9J247EA) Notebook

HP Victus Gaming 16-r1045nt (9J247EA) Notebook

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