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carlan63046297
Participating Frequently
April 17, 2018
Answered

"Software Only" stuck on encode settings panel.... Premiere Pro CC 2018 latest update

  • April 17, 2018
  • 22 replies
  • 51281 views

Hi

I am currently experiencing another strange bug since running the update to the latest version of PPCC2018. When I go to encode within Premiere I get "Software only" displayed in the summary area and the encoding settings within this panel are greyed out, as can be seen in the attached image. The encode was taking forever so I stopped it and went and checked and CUDA GPU acceleration had been changed to software only in the Project Settings, which I didn't do myself. I changed this back Mercury GPU Playback and the encode went a lot faster, as fast as I would expect when using GPU.

Now my problem is, whatever project I open I get "Software only" displayed in the summary, even though CUDA is enabled in both PP as well as Media Encoder. The project encodes SEEM to be going at GPU speeds but whatever I do the software only message remains. I have noticed that if I change the codec from H264 to MPEG2 for example, the software only message disappears. I am not now 100% sure if my CUDA acceleration is working correctly as the software only message is on every project I open and go to encode within Premiere. If I select to Queue the encode and use Media Encoder, the drop down menu at the bottom of the encode list says CUDA.

Has anyone else been experiencing this?

I have so far:

1. Re-installed PP CC 2018 latest update

2. Installed latest graphics cards drivers as a clean install

3. Tried opening a new project, saving that as CUDA enabled

But nothing has fixed this...

My setup:

Windows 7 Professional x64

Nvidia Quadro K5200

PP CC 2018 fully up to date

Any advice greatly appreciated!

This topic has been closed for replies.
Correct answer R Neil Haugen

To explain again. It's very simple.

The newest Intel CPU chips have a built-in (therefore "hardware") encoder for H.264.

If you see "hardware" or "software only" in the Export summary box, that is ALL that this refers to. Whether or not the CPU has the new, faster H.264 encoder inside.

It has absolutely nothing to do with the GPU or the use of the GPU as normal in PrPro exports. PERIOD.

Your GPU will still be used for exactly what it is used for, which are those things on the GPU Accelerated list. And nothing else,  as it has been.

There is nothing whatsoever for Adobe to fix.

Neil

22 replies

Inspiring
April 17, 2018

I have the same issue on Mac OS.

MtD

EditorPete
Known Participant
April 17, 2018

Is it due to latest update of Adobe not supporting H264 QT Legacy?

If so, might have to render ProRes then flip to H264?

Peter

AJM_Films
Participant
April 17, 2018

I have exactly the same problem! I have been on the phone to Adobe today and we tried a fresh install of Premiere Pro CC as well as what you have tried to no avail.

This is a serious problem Adobe, you need to fix this quickly!

carlan63046297
Participating Frequently
April 17, 2018

Ok it's not just me then clearly! The fact that Adobe support were going through fix tasks with you would suggest that this isn't normal behaviour due to H264 no longer being supported...I am off to try the suggested patches below and will report back!

Inspiring
April 17, 2018

Me too! See you on the other side...