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kinorafilms
Participant
April 15, 2015
Answered

Strange auto-scrolling behavior in timeline

  • April 15, 2015
  • 45 replies
  • 57936 views

Hi all,

I've searched the forum but can't find a thread about this... I'm experiencing a strange feature/bug that's pretty irritating. A few minutes after I start Premiere, the timeline will start scrolling whenever I move my mouse cursor away from the center of the screen. You can see this happening at the link below:

Private Video on Vimeo

the password is: autoscroll

To be clear: this doesn't happen when I first start Premiere. It's usually 5-10 minutes into a session, and then I have to quit and re-start the program to get a few minutes of peace. Is this something I've accidentally turned on, that I can deactivate? It's really annoying to have the timeline scroll to follow my cursor, when I go for my effects or media browser.

iMac running 10.10.3, Premiere Pro CC 2014

Thanks for your help!

Paul

    Correct answer Kevin J. Monahan Jr.

    Hello All,


    Update to Premiere Pro CC 2015 (9.0.1) from the Creative Cloud application to solve this issue.

    If you do not see the update in the Creative Cloud application:

    1. Relaunch the Creative Cloud application (gear icon)
    2. Sign out of the Creative Cloud application, then sign back in. (gear icon > Preferences)
    3. Restart the computer

    Thanks,

    Kevin

    45 replies

    Show previous replies
    marcdcx
    marcdcx
    Inspiring
    July 6, 2015

    For me it has nothing to do with the mouse. I'm using a wacom pen. jstrawn‌ here is my info:

    OS: 10.10.3

    Setup: Retina iMac + Monoprice 27" IPS-ZERO-G Slim Monitor (lighning to DVI)

    Latest Premiere 2015 update

    M
    macbugcreative
    Participant
    July 3, 2015

    Certainly nothing specific to 10.10.3 because issue is still here on 10.10.4 (installed it 2 days ago).

    Patiently waiting.

    R
    Rob Claisse
    Inspiring
    June 26, 2015

    I've running PP CC 2015, OS X 10.10.3 and dual monitors and I;m having this issue too.

    Changing the workspace to the stock "Editing" workspace fixes the issue temporarily but then after about 30-60 seconds Premiere crashes.

    Another day, another Premiere bug!

    jstrawn
    jstrawn
    Legend
    June 26, 2015

    Thanks to all who have reported and otherwise assisted in isolating the cause of this problem We're working on reproducing it internally now and will do our best to get it fixed as soon as possible. For now, I'd like to verify the following:

    1. It is NOT specific to 2015 (happens in 2014)

    2. It IS specific to mac 10.10.3 (does not occur on mac 10.10.2)

    3. It requires a dual monitor setup

    Does anyone have any information which may supplementary of or contrary to that?

    Thank you in advance for your responses.

    -James Strawn

    PrPro QE

    P
    pjm460
    Participating Frequently
    June 26, 2015

    My problem occurred on an iMac 27" which of course does not have 2 monitors. My situation was occurring during a project that I was working on both at my office (on an iMac) and my home (on a PC). The files were backed up on an external hard drive and transported back and forth. The problem stopped (perhaps coincidentally) after I deleted my synced user settings from creative cloud and reset them locally. The behavior I witnessed was as if the mouse inadvertently got switched to act like a jog/shuttle wheel, a behavior that I believe I have used with another NLE software program (Edius?) several years ago. Move you mouse to the right ...  shuttles right ... move it faster and farther to the right, it shuttles faster to the right, etc., etc. My hunch was that perhaps a latent keystroke command switched the "feature"on, which is why I deleted my settings. I though maybe the translation between my Mac keyboard and my PC keyboard during the opening and saving of the project on both computers may have contributed somehow to the anomaly. I have been following this thread and it seems as though my situation may just be a weird coincidence, but I have not experienced the problem since my setting change as well as finishing that project.

      marcdcx
      marcdcx
      Inspiring
      June 26, 2015

      I'm also having the same problem (on my Mac). These half-baked 2015 updates are really frustrating!

      skidaatl
      skidaatl
      Participant
      June 22, 2015

      Same problem here. Fully updated... dual monitor setup. Let's get this fixed!!

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      June 9, 2015

      Hi Kinora Films,

      Sorry for this issue. This bug certainly coincides with OS X 10.10.3. Let me investigate further. In the mean time, I hope everyone with this issue can file a bug so we can make sure that the team knows how serious the issue is. Here is the link: http://adobe.ly/ReportBug

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      jon9091
      jon9091
      Participating Frequently
      June 9, 2015

      If it's related to Mac OS X 10.10.3...how did it show up on @pjm460's PC?

      shooternz
      shooternz
      Legend
      June 9, 2015

      If it's related to Mac OS X 10.10.3...how did it show up on @pjm460's PC?

      Possibly because it was a different issue and may have just  been co incidental.  It certainly was an isolated one amongst Windows Users..

      That poster was able to sort his issue by a method that apparently has not worked  for others.

      M
      myworkaccount
      Participant
      June 1, 2015

      I have been suffering from the same symptoms with the Premiere timeline scrolling left and right chasing my mouse when mousing to my alternate monitor. It started after an update from OSX 10.8.5 to 10.10.3, and similar to other posters restarting Premiere solved it temporarily.

      Something that I thought I would try seems to have stopped it (but I'll repost if the symptoms come back).

      I disabled "Displays have separate spaces" in the Mission Control system settings. I remembered that this caused me some grief with my Wacom drivers on my home computer when I updated to Mavericks. The link below is for Mavericks but is still a suitable guide to disbaling this setting in Yosemite.

      How To Disable The Second Menu Bar In OS X Mavericks | MacTrast

      M
      myworkaccount
      Participant
      June 1, 2015
      Something that I thought I would try seems to have stopped it (but I'll repost if the symptoms come back).

      They're back ... my bad.

      VBHans
      VBHans
      Participant
      May 29, 2015

      Hi, for me this was happening all the time.  Here's my configuration, and what I did to stop it:

      Mac Pro Late 2013

      Latest version of Yosemite

      Latest version of Premiere Pro CC (2014.2 Release)

      Two Monitors

      Blackmagic Ultrastudio Mini (this does not impact it, from what I can tell)

      I think this is important:  my new projects traditionally begin in the two monitor, EDITING workspace.  Note that.

      The problem:  whenever I am zoomed in at all in the timeline, and no matter what window is "active" the timeline will scroll in the direction of the mouse.  If I move it to screen right (whether on my main monitor or across the divide onto my second monitor), the timeline scrolls forward in time, if I move my mouse to the left, the timeline scrolls backward in time.

      I use a magic mouse connected via bluetooth but I've also tested it with a wired mouse.  Doesn't matter, the same effect happens.  I've changed my mouse settings in Preferences to eliminate any type of scrolling or must-touch but that has no effect.  In Premiere's preferences I have disabled auto-scrolling, etc. and that has no effect.  Note that trashing preferences has no effect either, the problem remains.

      My Solution:  I change my workspace to a default single monitor workspace (like assembly or audio) and then I immediately go back to the two monitor EDITING workspace.  The problem disappears.  Gone.  I save the project and shut down PP. When I reopen the project the problem is still gone and I am back to sanity.  Note that the problem has been resolved in ALL projects (not just the one I just saved) and no longer occurs even after a system reboot.


      I'm not sure what the issue is, but it appears to be a bug of some kind within Premiere for Mac. I'm assuming also that some unknown preference has now been written for it to have stopped in all projects, even after a restart.  I'll bet if I trash my prefs it'll be back ... but I'm not going to test that. 

      Regarding the Mac vs. PC/Adobe vs. Apple entries in this thread: thanks for wasting my time; you are charging your clients too much.

        shooternz
        shooternz
        Legend
        June 1, 2015

        This issue seems to be MAC only but is it also only occurring when the Sequence (Timeline ) pane is spread across two monitors.

        That would involve the user manually setting that pane across two monitors.

        So what happens if you all use a Default Edit Workspace?

        Just curious.

        VBHans
        VBHans
        Participant
        June 1, 2015

        That¹s not my case at all.  I simply have a two monitor setup using the

        default ³EDITING² workspace where my timeline is only on my main monitor.  I

        do not stretch it across to monitorts.

        Even using the default EDITING workspace, without me as the user manually

        changing the layout this issue occurs.

        Hans Damkoehler

        jon9091
        jon9091
        Participating Frequently
        May 28, 2015

        What kind of mouse are you guys using? Apple mouse? Wacom? Kensington? Other?

        jon9091
        jon9091
        Participating Frequently
        May 28, 2015

        If you hold down shift+option while launching Premiere (to reset prefs)...does that help the problem?

        V
        viva_la_zoom
        Known Participant
        May 28, 2015

        I'm using the Apple mouse + Wacom Bamboo.

        On my case, the problem usually comes together with other issues like constant refresh/redraw of the timeline thumbnails (everytime you click on it) and the 'Program window' going black and not showing timeline contents.

        The performance drops so much that i have to restart the software. I'm not entirely sure what triggers it but it's not a progressive deterioration, it just happens

        Yosemite 10.10.3 iMac 5K i7

        32gb ram

        4gb GPU

        Premiere 2014.2

        thanks

        P
        pjm460
        Participating Frequently
        May 20, 2015

        I had the same problem. What I figured was that some random keystroke combination sets the mouse into jog/shuttle mode, even though that feature isn't listed anywhere as being available, but my mouse was DEFINATLY operating as a jog/ shuttle device. I work on a Mac at work and a PC at home and the problem seemed to be somehow related to projects I had opened up on both computers.  What I did was delete my settings that sync from Creative Cloud and the problem vanished as well. I just use local settings on both machines and haven't had the problem show up now for over a week.

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