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Sugandha Saxena
Participant
August 17, 2020
Answered

System compatibility report: Unsupported Video Driver Intel HD graphics 520 [PP 2020] [Windows 10]

  • August 17, 2020
  • 3 replies
  • 12532 views

 

Hi All

 

I just got Premiere Pro 2020 but when I launch it it says that intel hd 520 graphics are not supported.

 

 

 

 

 

                                                        I updated that my drivers too but it still shows this error.

                                                        I have another graphic card NVIDIA GeForce 940 MX..

                                                       which i think is compatible for Premiere pro.

                                                       maybe premiere pro is using intel graphic card instead of nvidia

 

               can you guyzz help me plzz...

 

System specs:

 

12 GB DDR4 RAM

Intel i7 6500U

Nvidia GeForce 940MX

Premier Pro 2020 version 14.3.0 (BUILD 38)

  

    Correct answer John T Smith

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
    .
    nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
    -for all Adobe programs use the STUDIO driver, not the GAMING driver
    -To achieve the highest level of reliability, Studio Drivers undergo extensive
    -testing against multi-app creator workflows and multiple revisions of the top
    -creative applications from Adobe to Autodesk and beyond
    .
    If you have a laptop you MAY also need to check for a laptop specific nVidia driver
    -SOME laptops require an approved driver from the laptop company, not nVidia
    .
    AMD/ATI Driver https://www.amd.com/en/support
    .
    Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
    https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/
    .
    ALSO... this 'not up to date' driver was for sound, not video
    https://community.adobe.com/t5/premiere-elements-discussions/premiere-elements-2021-crashes-windows-11/m-p/15227609

    3 replies

    T
    tools_0237
    Participant
    March 30, 2025

    what can i do 

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    March 30, 2025

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
    .
    nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
    -for all Adobe programs use the STUDIO driver, not the GAMING driver
    -To achieve the highest level of reliability, Studio Drivers undergo extensive
    -testing against multi-app creator workflows and multiple revisions of the top
    -creative applications from Adobe to Autodesk and beyond
    .
    If you have a laptop you MAY also need to check for a laptop specific nVidia driver
    -SOME laptops require an approved driver from the laptop company, not nVidia
    .
    AMD/ATI Driver https://www.amd.com/en/support
    .
    Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
    https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/
    .
    ALSO... this 'not up to date' driver was for sound, not video
    https://community.adobe.com/t5/premiere-elements-discussions/premiere-elements-2021-crashes-windows-11/m-p/15227609

    G
    Gary5CCC
    Participant
    November 2, 2020

    I had the same problem. I have a Surface Book. I installed the latest Nvidia GeForce 940M drivers and it solved the problem.  It looks like Microsoft default does not install the preferred driver, but once I found the driver on the site have not had problems.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      August 18, 2020

      Hi Sugandha,

       

      Thanks for reaching out.

      Please check out the following article for more information on System Compatibility Report and instruction to update GPU driver: https://community.adobe.com/t5/after-effects/faq-what-is-system-compatibility-report-in-after-effects-and-premiere-pro/td-p/11200108?page=1

      Let us know how it goes.

       

      Thanks,

      Nishu

      B
      Bierbeach
      Known Participant
      October 22, 2020

      same here. it happened after new update 14.5

      its weird becuase it was working after update then after few hours it crashed leaving me with that message after reopening PP.

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