Inspiring

Answered

System Compatibility Report - Unsupported Video Driver - what are the consequences of ignoring this?

Forum|Forum|4 years ago
May 27, 2021
4 replies
4685 views

Given that Premiere Pro is a non destructive editing tool, are there any consequences to the final output from ignoring the Unsupported Video Driver warning? In other words, if ignoring the warning creates visual anomalies for the editor, is that going to have any effect on the final Exported video file, or is that just what the editor will see when working on the project?

Charles

Correct answer Charles_I

Sorry... my computer build is new this year, so I can't answer that question

This answer is here.

Processor Intel® 6th Gen or newer CPU – or AMD Ryzen™ 1000 Series or newer CPU.

So, thanks for the suggestion, but again, according to Adobe's specs I need to replace my 5 year old computer only to run Premiere Pro. And there is no option to turn off the Compatibility Report warning every time the program launches. My PC is more than adequate for every other program I am running, including Adobe's suite of programs.

A

Admirable_mind5FA2

Participant

Is there any update?

Ann Bens

Community Expert

Update for what?

Make sure you have the most current driver for your (i)GPU installed.

If you still get an error message, your graphics card may very well be too old to run Premiere properly.

John T Smith

Community Expert

>Adobe's driver is not compatible

Adobe does not write video drivers... those come from Intel (for an onboard video 'chip' or video included in the CPU) or AMD/nVidia for plug-in cards

For a plug-in card, almost any 'new' card with at least 4Gig of video ram should work with Premiere Pro

C

Charles_IAuthor

Inspiring

Sorry, I stand corrected about the video driver, I know Adobe does not write these. According to this answer on a tech forum where I asked if they could recommend a specific graphics card or plug-in card for my situation, it's not possible with my motherboard:

(Premiere Pro) Minimum:
Intel® 6th Gen or newer CPU – or AMD Ryzen™ 1000 Series or newer CPU

Your CPU and motherboard will not support that level of CPU. And you can't change to a newer CPU, without changing the whole system. Motherboard/CPU/RAM.

If you can recommend the name and model of a specific card or plug-in card I would really appreciate it.

Thanks

Charles

John T Smith

Community Expert

One - prices have really increased due to Covid causing production reductions

NVIDIA GeForce GTX 1650 4Gig about $400 <-- in my computer (requires 6pin power cable... I paid $250)

NVIDIA GeForce GTX 1050 Ti 4Gig about $300 <-- in wife's computer (motherboard power... I paid $175)

NVIDIA GeForce RTX 2060 6Gig about $600 (need to check power requirements)

Two - I can't guarantee that any of those cards will be compatible in the future

Do check to be sure your power supply will handle the load of an added video card

EDIT - 6 pin PCIE power cable, not 8 pin as I originally wrote

Kartika Rawat

Community Manager

Hi Charles!

Sorry for the System Compatibility Report. We have an article that shows more information on this: https://community.adobe.com/t5/after-effects/faq-what-is-system-compatibility-report-in-after-effects-and-premiere-pro/td-p/11200108?page=1

Let us know if that helps.

Thanks,

Kartika

C

Charles_IAuthor

Inspiring

Thanks for the input. I have been all over the available info, so I'm well aware of the recommended fixes. My problem is I am unable to update the driver because Adobe's driver is not compatible with my, only 5 year old, processor. So, this means buying a whole new desktop computer for the possibility of Premiere crashing. At least I know that is the only issue that this may cause, and from what you have said, sounds like it does not affect the quality of the editing.

My only other option is to continue using Premiere 2019 which does not have this problem. In a way, Adobe is forcing people to upgrade their computers by not providing some backward compatibility.

Charles

Kevin J. Monahan Jr.

Community Manager

Hello Charles,

Sorry about this. That said, let us know your specs and the media you are editing with. Otherwise, we are only guessing.

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Ann Bens

Community Expert

I copied this from a FB group written by Karl Lee Soule (Sr Technical Sales Manager Adobe).

Something to note on the new System Compatibility Report

This new feature will tell you if your system has a known problem with your system. There is the option to click “continue anyway” but do so at your own risk, particularly when the issue is a driver issue.

In support and engineering, we’ve determined that a very high rate of crashes are driver-dependent. Premiere Pro uses the full capability of the hardware, and a bug in the driver may not be noticeable for other tasks, but could be causing a crash in Premiere.

If the System Compatibility Report is suddenly telling you you need to update a driver, it means we’ve identified a potential crash that can be caused by a bug in the driver you’re using. You may not be experiencing this crash now, but the problem exists. It’s like a “check engine” light on your dash - you can keep driving, but something is wrong.

Adobe is being much more proactive in identifying bad drivers and noting them in the System Compatibility Report, so a system that passed yesterday may flag a driver today if something new was identified. We want you to have the best experience with Premiere and this is gonna help.

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