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Participating Frequently
August 23, 2017
Answered

Thanks a bunch Adobe premiere pro,Just wonderful. [Premiere crashed, any tips on recovering my work? Auto-save does not seem to have worked.]

  • August 23, 2017
  • 5 replies
  • 892 views

So i spent all day working on my latest project,literally hours and hours of work all completely for nothing,Premiere was auto saving so i thought just maybe i would be ok or close to it, but nope. everything i have worked on all day is gone.

It was all working fine until i went to create a new composition in After effects , then After effects crashed and closed and then premiere pro just hung and then eventually crashed.

I have a I77700K cpu and a GTX 780ti along with 16GB of LPX vengeance ram , so a pretty sweet system.

Cannot believe it , i'm so annoyed right now.

Anyway - is there a way to create a crash log and send it off to Adobe who can tell me why it happened  ?

Thankfully there was no deadline on this project but it does not make it any less annoying.

Dan

    This topic has been closed for replies.
    Correct answer Ann Bens

    Dont rely only on Auto Save or hitting Ctrl+S (if project is corrupt without you knowing you will still end up on having nothing).

    Make a habit of Save a Copy to another drive every so often.

    That way you still will have some work left, and it does not overwrite as auto save does after so many saved projects

    (We all have been there).

    5 replies

    Participating Frequently
    August 24, 2017

    SAFEHARBOR11  Excuse me  ? do not tell me what i can and cannot post,i pay a premium price for this program and it let me down.if i want to grieve my annoyance at it,then that is exactly what i will do.

    My post wasn't trying to be "snarky" and it certainly wasn't from my point of view.i have since learnt from other more useful posters that i shouldn't rely on autosave.

    thanks for all the replies,apart from the non helpful and completely useless post from @SAFEHARBOR11

    Legend
    August 24, 2017

    if i want to grieve my annoyance at it, then that is exactly what i will do.

    You can, but the folks you're grieving to, the folks most likely to try and help, are just users like yourself.  Staff participation here is minimal by comparison.

    So you're kind of 'bitching' to the choir, as it were.  Switching metaphors, it's not such bad advice to not bite the hand that feeds.

    Participating Frequently
    August 24, 2017

    Well he was not helpful, he was rude and condescending, kind of like a fanboy desperate to not have anything bad written about his beloved software.

    i live in the real world and do not blindly support anything,i appreciate what you're saying but the way he approached it was all wrong.i was stating accurate factual information.

    Thanks for the reply.

    Legend
    August 23, 2017
    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    August 23, 2017

    Dont rely only on Auto Save or hitting Ctrl+S (if project is corrupt without you knowing you will still end up on having nothing).

    Make a habit of Save a Copy to another drive every so often.

    That way you still will have some work left, and it does not overwrite as auto save does after so many saved projects

    (We all have been there).

    R Neil Haugen
    Legend
    August 23, 2017

    Jeff is correct, actually. I'll add that the learning process for video editing, PrPro or other programs, isn't a curve. It's a steep ramp that never ends. At least as far as I can tell, as even though one gets better, faster, and more knowledgeable, there's always more tools you need to start using ... always.

    One of the first things "we all" get to learn, mostly by pain sadly ... is that auto-save is not a safe professional practice. Say you've got it set at 5 minutes, 20 saves. Auto-save waits for you to stop for 20 seconds or something before it works ... so it might take you a full two hours or slightly more before it starts over-writing previous auto-saves.

    Say you've got several sequences, and you work one to start, don't realize, but a bit of corruption gets into it as you start working a different sequence. You work through your stuff. Even go off to lunch leaving PrPro on. Come back ... and what the heck, it's all messed up. So you close & reopen ... no ... can't be! ... race to  find autosaves, and even the oldest extant auto-save is corrupt! You're screwed.

    Been there done exactly that. Came on here screaming about it, this back what five years ago now? Jim Simon and shooternz came on with pithy, direct, and totally non-emotional short statements that relying on auto-save is for Stupid, learn, move on ... and do a save-as routine to be a real professional.

    Yea, my project was mostly screwed ... I mad a new project, tried to import the corrupt project sequence by sequence, and I think only one of several sequences was ok ... and by itself, pretty useless. So a full day's work just ... gone.

    Doing a manual save, Ctrl-S every time you finish a major step is good ... but doing Save-As for an iterative process through your projects so that you always have 'save' versions to  get back to is where you get to always, reliably, safe.

    Crashes within PrPro, and especially when doing both Ae & PrPro, will occur. Your professional life is built on getting back to work immediately after a crash. Done right, you lose maybe five or ten minutes max of work. Trying to get a crash-log to someone and work through it ... wasted time. You might get a post-mortem on what ​happened​ which isn't to say it won't happen again. And it doesn't ​fix​ your project.

    Neil

    Everyone's mileage always varies ...
    Participating Frequently
    August 23, 2017

    Hi Dan,

    Rather than make a snarky post, you could say "Premiere crashed, any tips on recovering my work?"

    In the folder where you saved the project, do you have a folder called Adobe Premiere Pro Auto-Save ?

    That should have backup versions in it. If so, open and check those backups to see which has the most current/most complete content of yours, then use Save As and save a copy outside the auto-save folder, so it does not get overwritten. The danger is that if Premiere has been re-opened and left open after the crash, whatever "good" backup you possibly had at the time may have now been overwritten. You have to act right after the crash on recovery efforts.

    Aside from that, I've been editing for as long as there have been NLE software...as a habit, I am hitting Ctrl-S pretty often while editing to manually save my work. It's the responsibility of the editor to take due diligence to save his/her work periodically. If you really did lose your day's work, I'm sorry because that really sucks, been there. But it's a good lesson, don't edit all day without saving your work ;-)

    Thanks

    Jeff

    Participating Frequently
    August 24, 2017

    Non helpful!