Timeline cursor stops, video keeps going, then it jumps forward, stops, then jumps forward

Dear Premiere,

don't know what more I can say other that please fix the issues or I will be on my way. I signed up for Pro mid-year. Spent that time in the hospital going thru seeral major spine surgeries. A real drag. I'm working on railroad projects and have never seen such a desk to mess. Cannot keep the timeline masrker either from crapping out or racing to the end. I'm asking myself why I am spending the money to keep Premiere driving me nuts. The new PC I use has more than enough muscle to keep Premiere running smoothly although I haven't seen it yet. I'm using my dime to fund this mess so please get it fixed or I'll be talking to Pinnacle! Steve Snook

Old post but replying for those still having this issue, as I am.
10+ years using PPro so I'm fully aware of all the things that can cause problems, and how to fix it.
Changing any settings, clearing cache, adding more memory, does not fix this issue. My PC is also pretty hefty and capable.
To be clear, the video playback is program window is flawless, only the timeline cursor/playhead stutters.

The only solution that works for me is to undock the timeline and place it separately to the other windows.
There is no reason this should fix the issue, clearly a bug that still needs to be addressed.

@mstegner 

I did. Thank you for reaching out.

But I am going to give this other program a shot before rehashing Premiere again. Been through it, wasted a lot of time on it already. This is not an isolated incident with Premiere either, have had my fair share of issues before.

Lastly a small side note

Talking with my other editors at work, and I told them what was happening...

"Wait, didn't you build that computer FOR Premiere?" When talking about my computer in my home office.

I just shook my head and said "yup."

@blumooon I sent you an email yesterday trying to follow up.  Did you get it?  It might be filtered as spam since it is an Adobe.com email address.

Thanks for the reply. If you have time, please send me a link to your project file so we can put this investigation into high gear. I hope we can help you, @blumooon!

Kevin

Thank you @Kevin-Monahan & @R Neil Haugen - I do appreciate you taking the time to help out.

This is the reason I do come here for issues. Even if they don’t get resolved there is a good attempt to figure out what IS going on.

In regards to the Media cache, I have completely, 100% uninstalled Premiere, meaning I went through the computer and deleted anything Premiere, plus ran register checks and any associating files types with it. It was sans-premiere at one point. Then I reinstalled it.  There was no media cache left. Plus I beleive in my workings with the CSR's I did that a couple times too.

The only difference was, after the purge, the video playback was then stuttering more instead. It was like they took turns. One time the video playback lagged and stopped, the next the timeline head would stop and jump. At the time I was using 1 game play video, 1 face cam and the audio that went with it. No extra’s, heck no color corrections or anything. Just straight footage and I still had issues.

With the WIN and Mac thing, you maybe right I know that the one having the same issue as me is using WIN and I am pretty sure one of the other guys is WIN too.

“Normally, I would mention that Long GOP, variable frame rate stuff should be converted (or use proxies). However, if it worked before, it should work better now.”

Thank you. Actually thank you very much. That was my biggest issue with this troubleshoot. It always ended on that, (not that I am opposed to it, just didn’t need it before). I call it the, "I don't know whats going on so it's teh easiest thing I can point at then," syndrome. heh heh.

It was working fine and when I say fine, it was long term fine. It was running great for at least a year or more.

I am holding out hope in the next month or so something changes. But I am gearing my time now to learn the “other” program now. If I didn’t waste hours upon hours on this issue already I would take you up on your offer to screen share, etc.

Maybe I still will if this other program doesn’t pan out; it’s interface seems to be put together by a drunk guy with bad vision. But if I can figure that out I might permenantly switch over. 😞

Thank you again for the assist! Who knows maybe Adobe will update the program before 3 months and it will work again?! Or maybe I will take you up on the fofer if the other program falls through.

Best and have a great weekend!

Hey there @R Neil Haugen, Hi @blumooon,

Thanks @Stan Jones for your great summary of the issue. I appreciate @mstegner for joining the thread too. I really appreicate your video @blumooon, as it really demonstrates the issue.

When updating to major new versions, some have found it important to delete all media cache before beginning new projects or continuing older projects on the new versions (when the project format is "converted"). Press Shift at launch for the "Reset Options" dialog box. That allows you the ability to delete all of the cache, reset preferences, and more.

I see the issue was seen back in 23.1 on that Reddit thread. That tells me that something else besides your update to 24.0 is afoot. That's why trying some basic troubleshooting and maintenance during an update is always called for. FWIW, I've never seen this issue but I'm primarily editing on Mac. This also is a hint that it's a Windows only issue and might have more to do with the OS or Windows hardware. I have raised the issue to the staff and Matt is already here.

Normally, I would mention that Long GOP, variable frame rate stuff should be converted (or use proxies). However, if it worked before, it should work better now.

I am so sorry this was such a frustration to you, @blumooon. I hope we can at least get you up and running again in case you want or need to edit upcoming projects using Premiere Pro. I'm glad we were able to extend your subscription. We really appreicate your feedback. If you could upload your project file somewhere (Google Drive, Dropbox, or Creative Cloud) for engineers to inspect that would be great. A couple of pieces of sample media you used would also be key for finding a fix from our end. Feel free to PM me links to those items. Thanks!

I sincerely hope we can help you.

Thanks,
Kevin

@Kevin-Monahan 

I've seen several posts like this here over the last few months, and the same issue pops up on several non-Adobe forums. While it's probably not a "large" segment, relative to the total user base, it is happening to some users and has been for some time.

Can you communicate with the devs about this? Thanks!

One last post.

I have now heard from 3 other editors that they are having issues with speed with Premiere. One said he had the exact same issue as me, and was trying to pick my brain as to what was happening. I shrugged my shoulders and said, don't know and unfortuantely Adobe does not either.

The other two also have issues, but not near as bad. The kicker? They proxie their videos... so that is even worse since they go the extra mile, and they still have speed problems.

Bottomline. Something is going on with Adobe Premiere, especially their last new year update. That is not in question. What IS in question... is it soley Premiere's fault? And when will they acknowledge it and/or fix it?