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M
Monte29730933iwv7
Participant
May 4, 2023
Question

Transcribe feature stopped working-Network error

  • May 4, 2023
  • 1 reply
  • 288 views

I am an enterprise user and last week, the Auto Transcribe feature stopped working in Premiere Pro 2022. The Transcribe button in the dialog box is greyed out and I get a network error when I mouse over it (see screenshot.)

I upgraded to Premiere Pro 2023 via our IT self-service portal to see if that would fix the issue. In 2023, the Transcribe button is clickable, but I get an "error downloading language pack" message. I click the cloud download icon next to "English" in the dropdown to no avail.

I've restarted, rebooted, turned off the VPN, tried different WiFi networks, cleared Media Cache and tried other fixes I've seen elsewhere with no luck. Any ideas how to get this working?

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1 reply

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
May 4, 2023

You ran into the problem described here:

https://community.adobe.com/t5/premiere-pro-bugs/closed-caption-transcribe-sequence-error-1597177841/idc-p/13764057#M7770

 

English should have been installed with the update. You can try to install it through the cloud desktop, PR version, 3 dots, Addons.

 

But perhaps your Enterprise option ocmplicates that.

 

@Alexander Riss Work your magic!

 

Stan

 

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